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Vonage Dan - since you have the ear of Vonage executive management, what say you? Or more



Dan - since you have the ear of Vonage executive management, what say you? Or more to the point - what say they?

-Gary-
Well good. If they're definitely reading, it will be interesting to see if its a concern to them that the response rate to support emails appears to be ZERO, or if the issue of offering a means of customer support with a zero response rate just isn't at all important to them.

Although customer support responsiveness varies from company to company, I can think of no others that offer a form of customer support where there is apparently never any type of response whatsoever. I sure hope that its not the kind of service, or reputation, that Vonage wishes to have.

Vonage, your customers are eagerly waiting your response - or continued non-response...



Read The Full Thread:

Vonage offers support via email, but its non-existent?


It seems to be common knowledge around here amongst the regulars that one shouldn't
I can tell you that this site is read by all, and resolutions do come in time.
They have email support? Oh, I thought the email tickets I submitted just fed the
Langoliers! I love it! "We have no record of your email, would you like to hold
Heh heh heh. Figured someone would get the reference, and I looked for a while to
I've gotten replys when I's sent an e-mail for tech support. Of course I use the
That's "dslreports@vonage.com", or what? Kind of pathetic that that works when

DallasFlier posted "Dan - since you have the ear of Vonage executive management, what say you? Or more" on 11/22/2005

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