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DWSupport Posted:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
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Vonage Dabones, I couldn't agree more, especially after going through the hassle of



Dabones, I couldn't agree more, especially after going through the hassle of trying to get Vonage to set things right. Do these people actually comprehend what you're saying to them or do they just read generic scripts based on general subjects? Geez.

Their last response via email:

We understand from your email that callers have to dial 1 before dialing your Vonage phone number.

We do offer a special feature called V-Access which allows callers to call you for a local charge. V-Access enables Non-Vonage customers to make calls to any Vonage phone number or 800 numbers and be charged for a local call, even when calling Internationally or Long-Distance.

Huh?

I finally called Customer Care again and simply asked that my number be changed to a local area code and exchange. They agreed, but wanted to charge me ten bucks for changing the number. I told them that if they'd known what the heck they were doing when they signed me up I wouldn't be having this problem today, and that I shouldn't have to pay them to fix it.

They finally worked some kind of voodoo by adding a promotional (2 months free) second line with a proper area code and exchange and told me to just cancel the bad number within two months. I still have to pay taxes and tariffs on the second line, though.

What a pain it is to deal with these people... every experience I've had with them, including signing up, has been frustrating and annoying. I probably have three hours involved in this one issue so far.

I was pretty impressed at how nicely they rolled out this product, but if they don't streamline their processes and start being more effective with their customer interactions, all they'll manage to do is sell Voip to the masses, then send us all looking for competent service with other vendors.

These guys make the cable company look good.



Read The Full Thread:

Why one-plus for local calls?


Sorry if this has been asked before, but why is it necessary for callers to dial
are you sure you have a Dallas number? if ppl are dialing you 11 digits, then they
You need to go here: http://www.thedirectory.org/pref/ and enter
Thanks for the tips. My area code is pretty much everything outside Dallas' outer
Hey be careful that Vonage doesn't charge you a disconnection fee when you cancel

cmayo posted "Dabones, I couldn't agree more, especially after going through the hassle of" on 02/27/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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