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In The Forum:
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Topic:
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In The Forum:
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Vonage Craigwp, You may not have typed "we should just expect this because it's a



Craigwp,

You may not have typed "we should just expect this because it's a new technology." , but your post was along the same lines which you then repeated at the end of your post

Some people on here need access to the website some do not. I signed up for service prior to Christmas and was disappointed to find out the website was having so many issues. Yes websites have issues and go down, but look at it this way, you are not paying yahoo.com to access their website you are paying Vonage to access your account and features of the service. That is a big difference.

At one point I worked for a small company that provided an application through the web. If our site went down it meant that our customers could not do their job. Which in turn meant that they could not provide a service to their clients. We worked damn hard to keep our service up and in the event that we had any problems we contacted our clients to let them know so that they are not in the dark, wondering what in the hell is going on.

How would you feel if it prevented you from doing your job? How would you feel if there were no status reports? How would you feel if someone just said "well website go down all the time, to bad you cannot conduct you work for your clients."

The above is what I feel a good number of people are complaining about.



Read The Full Thread:

New customer - Vonage site unavailable


I just signed up with Vonage yesterday, and there website is down, and when I call
The Dashboard is down, and the customer service 800# (866-243-4357) is just ringing
Been a rather common occurance here lately....give it a little while and it will
rather sad that this is something which is accepted and not out of the ordinary.
i agree. i've been a vonage customer for less that 2 weeks (with 10 days on vacation,
Just joined a few weeks ago myself .....been down at least 5 or 6 times that ive noticed....if
If this is the norm, why do you all still stay a Vonage customer?
so far, i haven't had a need for the dashboard. i'm still not completely set up with
Until 4-5 weeks ago, Dashboard downtime WAS considered WAY out of the ordinary.
This seems to be happening a lot for me as well. Unfortunately, my phone is forwarded

ShinKen posted "Craigwp, You may not have typed "we should just expect this because it's a" on 01/02/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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