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Vonage Could you define calls dropping? There is a common misconception between dropped



Could you define calls dropping? There is a common misconception between dropped call and lost audio. It is very difficult for the user to distinguish between the 2. However, a dropped call in Voip talk would mean that the SIP session was abruptly terminated ending your call session. Lost audio would mean that either one or both parties cannot hear each other but if neither hang up, the audio may return.

Once a SIP call is initiated, it cannot be torn down until one party hangs up which will send a BYE. If this is a dropped call, an early termination would be occurring outside of Vonage on the carrier side which would be sending SS7 signaling to end call to Vonage which then generates the BYE to terminate the call. I don't think this is happening.

If for any reason your internet was to drop off for a brief period of time, this does NOT end your call. The RTP(audio) packets are still being sent from Vonage to you. If the far end was not to hang up and your connection comes back up, you should regain 2 way audio.

So for you to better understand, people think a call is dropped because the audio is lost and then one or both parties hang up which does then end the call. If during a call, the internet connection drops off, your device still maintains knowledge of the call session because you did not put phone on hook to end the session. The Vonage GW will also hold the call session open since it did not receive a BYE from your device and if the other party does not hang up, it would not receive a term signal from them either.

Since you did state that you know for sure your internet connection has been dropping off, I recommend telling the other party not to hang up if they don't hear you and you should not hang up either. Wait for about a minute or so. See if the audio comes back just for testing purposes. Unless you know that when the internet connection drops off, it stays off for longer then a minute, I would not bother doing this. But just keep in mind, if the internet is dropping off during your call, your going to continue to have this issue. You may also try to run a ping to any website such as google.com during the time the call or audio is dropped to see if there is internet connectivity or not at that moment in time.

Last thing is you may want to better diagnose the dropping of the internet. It may be hardware related such as with the WRTP54G or even the modem itself. Check the LED's on the front of the modem and make sure the Online LED is solid at the time of lost connectivity / dropped call. You may also have to log into the WRTP54G and check the status of the WAN port at that time as well.



Read The Full Thread:

Calls just dropping. Please help.


Hi, This is my first post, so let me start off by saying hi !!!!! I have been a
I had the same problem when I first got Vonage. My internet connection would drop
Thanks, does anyone know the default username and password to log on to your own
Thanks for the lenghy reply.. I've just tested and it's a loss of audio. The call
Glad I could help. It might be a bit more difficult now to identify the point of failure
OK after further testing, here is what is happening. During a regular 10min
That does sound like the issue is the modem or the WRTP54G. In theory, it might not
No my remote session drops off but comes back online automatically. I'll be going
Well I am not sure you will be able to find a WRTP54G anywhere if you did decide to

VonTechMgr posted "Could you define calls dropping? There is a common misconception between dropped" on 12/24/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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