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In The Forum:
Vonage
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In The Forum:
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In The Forum:
Hard Wiring - Installation
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In The Forum:
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In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

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In The Forum:
Fax - Tivo - Alarms
Topic:
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On Feb 15, 2017 at 21:16:51


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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Could it really be? I called at 1:00pm EDT, on a Wednesday (today). My RTP300



Could it really be?

I called at 1:00pm EDT, on a Wednesday (today). My RTP300 has been dying a very slow death (first a high pitched squeal, now tons and tons of static, even when disconnected from the network and a wired phone is connected on both phone ports). I called to activate a D-Link VTA-VR device purchased at a retail store (swap the current mac to a new mac).

After going through the menu, someone immediately answered. While I'm sure it was someone in a far away land, he spoke slowly and clearly enough to be easily understood. We went through the process of enabling the new mac address, he took the liberty to change me from phone port 2 (which was done about a year and a half ago troubleshooting an issue with an RT31P2 and white noise) to port 1 (and actually told me he did so), and offered to walk me through hooking up the new device into my network since I'm going from a router device (RTP300) to non-router device (VTA-VR). I declined his assistance since I called from work and will be hooking this up when I get home tonight. He still proceeded to quickly tell me the steps of shutting down the network (cable modem/router/PC), putting the VTA into the network, and turning everything back on.

Very friendly rep, immediate response, and quite helpful.

This isn't saying everything is rosey in Vonage-land. I did call a few nights ago and waited 45 minutes on hold, only to give up. I also don't know if the service rep did the right thing - I'll find out when I hook it up this evening.

-Craig



Read The Full Thread:

Support call.. <gasp>... Positive experience?


Thanks for the positive post - I believe people are much more inclined to post the
Small update. When I got home, the Phone 2 light on the RTP300 was out. I shut down

outrun posted "Could it really be? I called at 1:00pm EDT, on a Wednesday (today). My RTP300" on 09/27/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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