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Vonage Corporations. Where the real money is, not little $25/mo subscriptions like
Corporations. Where the real money is, not little $25/mo subscriptions like yours and mine.
I've worked for 3 Fortune 100 companies now, and you would be shocked at what they pay for video services. One of the companies was proud that they reduced their video conferencing expenses to $525,000 one year by limiting use. Sadly that figure doesn't even include the telecom expenses to get PRIs out to the remote sites to support the video equipment, just the usage charges.
Vonage is a company that has yet to turn a profit. They are going to continue to focus on the things that will build & maintain their customer base. I'm sure their main objective is keeping the core service quality and stability as high as possible. Look at where they have been spending money as of late:
- Increasing rate center coverage, allowing more areas to get local numbers/port their existing number
- Additional VoiceMail servers were added to address delay / quality concerns
- Additional CSRs were hired to attempt to reduce hold times
The last thing Vonage needs is to implement a feature that causes calls not to be delivered consistently and reliably if there are problems.
It's not just Vonage being lazy about implementing features. They have more subscribers than any of the other Voip services, so their cost of implementation is going to be greater, as well as increased implementation complexity because they have to deal with call volumes that the other providers only dream about. At the end of the day there is real $$ that needs to go into implementing these features, and unless there is a clear indication on how it will impact their subscriber numbers most options will be rejected. Vonage cannot afford to spend money to implement a feature that will not postively impact their subscriber base.
All this being said, the best way you can get Vonage to implement a feature is if you let them know you plan to vote with your checkbook if they don't get it implemented. If enough people say that they will abandon the service if that feature doesn't get added, you can probably get it bumped up in the queue.
Eric
Read The Full Thread: I wonder when we are getting these new features.
• I have cut and pasted the following from a DirecTV TIVO Discusion Group. I am just
• Vonage needs to step up and deliver. Every other VOIP service is realizing that
• I ordered my ATT CallVantage kit yesterday. They have ALL the features I want.
• Vonage will have to add the features if they want to keep customers from jumping
• Maybe Vonage should up some it's advertising budget to develope it's features.
• They will charge 3 times as much for much less. I see Verizon has the service and
• I don't think it's ATT that Vonage has to worry about. They should worry about Packet8
• Please don't get me wrong, I love Vonage too but I think that they have their priorities
• Well, Vonage? What you say? I am in 100% agreement with this.
Nova Rod (Don't
espaeth posted "Corporations. Where the real money is, not little $25/mo subscriptions like" on 12/20/2004 |
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