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On Mar 28, 2017 at 10:15:53

diazou Posted:
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Android your phone
software
? Thanks!
...

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IP PBX for small business
On Mar 28, 2017 at 07:42:33

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On Mar 27, 2017 at 06:58:10

Svetaged Posted:
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Topic:
Женск&
On Mar 27, 2017 at 04:50:57

Jeffreynox Posted:
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On Mar 25, 2017 at 13:28:44

Emilipheyi Posted:
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On Mar 22, 2017 at 13:50:58

Jamesfound Posted:
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In The Forum:
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On Mar 21, 2017 at 00:08:24

jeddaisg Posted:
Hi all We have
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...

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On Feb 23, 2017 at 12:33:52

beast321 Posted:
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In The Forum:
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Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
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In The Forum:
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Topic:
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On Jan 10, 2017 at 19:07:21


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Vonage Consider this feedback on service. In summary, Fair, but the information here



Consider this feedback on service. In summary, Fair, but the information here I believe is very important to the structure and handling of issues at Vonage.

As a customer since early 2005, I've had mostly great call quality, Virtually no call loss. I am satisfied with the quality of phone calls, unlike many posts on here.

When Vonage was first available to my area, I was assigned a phone number that was long distance to anyone without regional calling (my mother).

After placing several hour-long calls, I was made aware of a new number I could use for my mother. This new line was added to my account for a fee, and cost a considerable amount more to have (around 6 bucks plus tax, etc).

After about two months, I decided to eliminate the secondary line fee and use the new number as my primary number. (Which a Vonage engineer stated was possible)

I emailed Customer Support about 3 times only to get responses such as "You cannot change a virtual number to your primary number, etc".

After about an hour and a half on the phone, literally arguing with Customer Support, I got hold of an engineer that said it was possible, but he'd have to assign me a temporary phone number in order to accomplish this.

Up to this point, I was frustrated with Support, but not upset with the company. As a professional in Customer Service, I expected some difficulty in a relatively new service such as "Virtual Numbers", etc.

However, since the assignment (and removal) of the temporary number, I continue to receive emails about the temporary number having Voicemail.

There is no way to change my settings for that number because it has been removed from my account.

I never asked Vonage to send me voicemail reminders for that number.

I have emailed Vonage dozens of times, and placed support calls, yet I still receive these emails.

Curiously, I logged into the Voice Mail account with the default (new account) PIN, and the Voicemails are for someone who owned the number previously.

The claim from Customer Support is that they are trying to contact the gentleman to change his preferences, which common sense can tell us, will never happen.

:sunnysideup:

-FBL



Read The Full Thread:

Feedback + Voice Mail + Multiple Lines



FBL posted "Consider this feedback on service. In summary, Fair, but the information here" on 11/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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