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In The Forum:
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Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
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Vonage Comcast made a couple of changes in the network. First the QAM setting in the modem





Comcast made a couple of changes in the network. First the QAM setting in the modem changed from 64 to 256. The QAM (quadrature amplitude modulation) is very important to how data is transmitted by compressing more data into less space. Older modems don't do well with that especially when added to the higher speeds.

Also, the higher speeds and the QAM 256 will heighten data errors if you have poor cable amplification or bad coaxial splitters, bad wiring or too many splices on the line.

I'd hook a TV up to the spot where the modem is and see if you have a crystal clear picture on most channels just to check. You'll find that fuzzy picture or ghosting on the pictures equals poor data transport. I had that problem until they found a bad amplifier in my neighborhood. Lastly, I'd run the speed tests on this forum and also try http://speedtest.dslreports.com to doublecheck my speed.

Hold Comcast accountable until your service is improved. I can attest that I get amazing speed and quality where I am in the Atlanta suburbs. I don't believe for a moment that Vonage is the issue with poor quality audio. The broadband provider is almost always the issue - whether from lack of enough capacity in their connection to the internet or in poor transport to your house. The cable company techs should be able to run a signal to noise ratio test at your house to see if there is a transport issue. A ratio around 35 dB is good.

I'm fortunate enough to have a great connection and thus no problems.



Read The Full Thread:

Comcast


I have had Vonage about 6 months now. I live in Baltimore County, MD. We have had
http://faq.comcast.net/faq/answer.jsp?name=18226&cat=Services&subcategory=1
It could be your cable modem. A couple of weeks ago comcast upgraded the speed in
Thanks for the info. That could be the issue. I have had my modem for 5 years since
See if you can talk them into giving you the Motorola SB5100. I've had mine for a
I will try and get a Motorola SB5100. In addition to the4 new modem how do you ahve
Yes, I pay the $10 extra for the gold tier of service to get the 6meg download. As
Comcast or ? Don't guess. Run the speed test and the tweak test at: http://www.dslreports.com The
i had similar issues but comcast then changed my 5 year old modem for their newest
I am having the same problems. I have only had Vonage for a week but am having terrible

kenn10 posted "Comcast made a couple of changes in the network. First the QAM setting in the modem" on 02/15/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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