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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage ColdGin, No offense, but I think that is a far stretch for Vonage to stake their



ColdGin,

No offense, but I think that is a far stretch for Vonage to stake their claim on and use to make their point. I'm not blaming you and I hear just how upset you are (like the rest of us). It seems as though Vonage has made a lot of "changes in policy" in the past 2 months and each change seems to have been worse for existing customer or for new ones. I've "preached" about this very thing in several posts on this board and believe I've made my point. However, it seems that this particular change is doing nothing but causing good, loyal customers to get frustrated and possibly even leave all because Vonage is not willing to pay for a $5.00 or $10.00 return shipping fee on a device that they sent that was likely bad to begin with. You mention it was changed because the former policy was being abused. With all due respect, it seems the only way this policy could have been abused is if a CS or a Tech rep allowed it to be. In other words, ultimately, it's the CS or Tech rep's responsibility to do thorough troubleshooting with the customer to determine something is wrong. Then, if the device is sent back (courtesy of Vonage) and it ends up with nothing being wrong with it, but rather just a customer trying to upgrade to the latest router for free, perhaps then Vonage should charge that particular customer for making a false claim. In other words, take care of the possible abusers out there individually, rather than making a blanket policy affecting the good, honest customers. Bad business decision and bad customer service Vonage!

ColdGin, I saw your "office cam" and I know you probably get "beat up" everyday with customers calling in. I commend you for your work and your service. Likewise, I suspect you all have some means to get feedback to senior management from customers. Perhaps you could let them know to stop being so greedy and focus instead on good customer service. Whatever they lose in pennies over time, they will more than make-up for in the long run with continuing business and new business. I think the old saying is "You have to spend money to make money". In other words, Vonage may have to eat the costs on a few things now and then, but in the long run, that's sometimes the price for providing VERY GOOD Customer Service.

Thanks for listening to my rant.


Steve48 - I completely agree!



Read The Full Thread:

Vonage doesn''t pay return charges!?!


Greetings All, I'm a new Vonage customer whose been trying to setup vonage. My
Call customer service about the return shipping and ask to speak to a supervisor.
Are they asking you to pay for it upfront, but then they'll give you a credit once
No. I spoke with 2 customer service representatives and they both said that Vonage
Ummm, you mean principle. :-) I agree! This is the very thing I was speaking of in
I've hit this, too-I now have 2 broken routers that have now been replaced, and
Update: I did call Customer Service and spoke with a supervisor named Pranav.
pranav solanki is who originally solved a very annoying problem I had when I first
I personally don't agree with this either - You shouldn't get shipped a device,
ColdGin, Could you please point out which section in the Terms of Service

Mr_Sorento posted "ColdGin, No offense, but I think that is a far stretch for Vonage to stake their" on 11/14/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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