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Vonage Chris, I may be able to get you some help.. I do not work for SusCom.. I work for



Chris,
I may be able to get you some help.. I do not work for SusCom.. I work for another Wireless provider in PA... but have some connections to the network staff at SusCom.

I'm confused by your first statement:



You say that once the lights are solid it's fine.. does the router just reboot on it's own while you are using the internet? If so that's not right... and I'd ask for a new one. Are you sure you mean the Vonage box and not the cable modem? Just need some clarification here.




Interesting.. suscom just rolled out 768 up / 5 meg down residential plan. You shouldn't be having any issues.. go to http://speedtest.suscom.net and see what speed that gives you.. then run the http://www.vonage-forum.com/voip-speed-test.html bandwidth test here and see how your Voip checks out... if there is a WILDLY different number from the two tests (ie the Voip test is slower then the speedtest) then suscom is having a backhaul issue... let me know what the result is. When you lose the connection to the internet... does it just vanish? Does the cable modem reset? What happens? If the person can not here you ther eis an upload issue or latency issue... are you running any p2p software? Have you tried it on a "quiet connection" ie... not running anything or even with the computer off?



I can't answer that one.


This sounds like a transmission issue.. if I remember correctly, the touchtones on Voip are sent on a sub-carrier frequency or on a different connection all togethor and then regenerated on the other end... so again this leads me to believe data loss.




It SHOULD work fine on high, but maybe try setting it down. I know for a fact the network administrator at SusCom uses Vonage (I referred him) and he loves it.. so it DOES work on SusCom... which part of Southern, PA are you in (trying to get an idea of which cable segment).

Respond back and I'll try to help you a bit more.



Read The Full Thread:

Suscom Cable


I did a search for suscom and found nothing, it is a small cable company located
matth thanks for the reply I will gather all the info once I am back at home this evening
I will be interested to see how you make out. I am moving just a few miles south in
Sorry that was my fault.. it's 256 up and 5 down.... No, I don't know anyone in
I have SUSCOM broadband and I have had no issues with my Vonage connection. In my
Totally OT here.. but yes.. if you upgrade to a modern DOCSIS modem you will get
Suscom Test Results: Your current bandwidth reading is: 4.52 Mbps which
SSJChris, The fact that you mention that the vonage router is rebooting may
As noted above.. if the cable modem ONLINE light is not flashing.. then it has probably

matth posted "Chris, I may be able to get you some help.. I do not work for SusCom.. I work for" on 03/10/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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