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Vonage Called Vonage to quite service. First rep asked for my name, billing info and address.
Called Vonage to quite service. First rep asked for my name, billing info and address. (i will refer to this as the loop). He then transferred me to another rep, that also needed the "Loop". This rep then transferred me to yet another rep that also needed the "loop". this rep placed me on hold for 6 minutes (timed) and then let me know that there is a 150$ cancellation fee, because i didn't have service for 12 months... i had 4 months left. He said, that it was in the TOS.... so i looked it up..
"3.6 Disconnection Fee (Does Not Apply to Business Plus Customers). You will be charged a disconnection fee of $39.99 per voice line if your Service is disconnected, subject to applicable state and local laws. However, if your Service was activated on or after February 1, 2007 and is disconnected after two (2) years following your activation date, the disconnection fee is waived. If your Service was activated on or before January 31, 2007, the disconnection fee is waived if your Service is disconnected one (1) year following your activation date.""
WOW, for 39.99 to 150$. Obviously the rep was lying and then told me that he could put me on "Residential 0" plan, that coasts 4.95$ a month. I made one call for 8 minutes and was charged 31 cents...or 3.9 cents a minute. (this was an INBOUND call to me from work!).
Obviously Vonage has ripped of Verizon's patents, there service is in jeopardy and now they are doing whatever they can to keep people on board with there service. I however, do not like being lied to and will not accept this from any company. Wednesday i call again, to cancel, and this time i record it, because i am sure that it will make a GREAT article for digg.com and Voip websites. As well, as a good listen for an attorney. If however, they say the 39.99, then i will cancel, and never look back.
Vonage was a great company. I just hope my friends with Vonage still, will not end up regretting the day they came to this service.
(note: Vonage increased cancellation time to 2 years. that is 12 months longer then any other Voip service.)
Read The Full Thread: Vonage vs the customer.
• Interesting. You have to keep in mind that any major corporation has a retention
• Not sure where they came up with the $150 fee there, but it is $39.99 per-line to
• I called to cancel one line- from 5 lines down to 4- and had to just about pass a stone
blackbear posted "Called Vonage to quite service. First rep asked for my name, billing info and address." on 05/06/2007 |
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