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Vonage Call up and say you want to cancel your account. Somewhere in the discussion, drop
Call up and say you want to cancel your account. Somewhere in the discussion, drop a hint that you would be willing to keep the service if they replaced the adapter.
That's what I did when mine went bad. I pointed out that both AT&T and Verizon have Voip services, both are the same price as Vonage, and both are willing to send me the adapter for free.
Vonage wanted to charge me $79.99 + $9.99 for a new adapter. I told them I was not willing to spend $90 for the "privilege" of remaining their customer, when the other guys give it away for free.
Told them I didn't care who my phone service was with- whoever gives me a free adapter gets my business.
It worked... new adapter arrived 7 days later, free of charge.
Vonage is so dumb when it comes to adapter issues. They spend millions acquiring new customers, then leave their loyal, long-term customers out in the cold when their adapter is out of warranty. Stupid, stupid, stupid. Rule #1 is take good care of your existing customers, because it's cheaper to retain a good long-term customer (who has shown longevity and loyalty) than to acquire a new one.
Read The Full Thread: Is it possible to get a free/discounted router upgrade?
• Hey. I've been starting to have trouble with the original Linksys router that
• If your vonage supplied device is still under warranty, vonage will replace it
• I agree with you 100% but unfortunately Vonage is just following suit. I would
• If you want to know why anything is the way it is, follow the money trail.
Most
• Large corporations treat customers bad because they can........ In the long
• From recent personal experience, yes.
Call and request to speak to account
• so thats the trick then, reach that dept and threaten to cancel your service to
• No, I had no need to threaten to cancel my service. This is a tactic used only by those
• Excuse me?
You're joking, right? I talked with 4 different reps, and gave
rebus posted "Call up and say you want to cancel your account. Somewhere in the discussion, drop" on 06/24/2007 |
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