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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage By Vonage, or any company, not providing an acceptable level of customer service



By Vonage, or any company, not providing an acceptable level of customer service it leaves the door open to other companies to step into the void and compete.

This goes for features as well. I have long maintained that Vonage's focus on being a broadband based replacement for traditional phone service leaves a lot of room in the market for other smaller companies to compete on features instead of price.

I think in the Vonage specific case that they are under performing in the customer service arena. I think they know it as well and would like to be doing better. However I am not convinced that legislating levels of customer service will not reduce consumer choice without providing a real benefit.

I think that Best Buy serves as an appropriate model. For years Best Buy was a joke at providing useful information in the stores. But their reputation is beginning to change in part because of optional services like Magnolia (their upscale home theater business) and Geek Squad. The key here is optional. These services are available for customers who choose to pay more.

I don't see your health insurance analogy as applicable. In places where health insurance is universal (for example Massachusetts) part of the intent is to reduce societal costs from uninsured people waiting to seek care (publicly funded emergency room visits and spread of disease). Even in those cases mandating that healthy individuals carry coverage to subsidize the unhealthy is not popular in the US.

No such "compelling common interest" argument can be made for most services requiring technical support. Certainly not services that are purchased by individuals. The customer may not have a union but he does have the services of Consumer Reports or JD Powers who make an effort to provide information to consumers about the customer service available from companies prior to purchases.

But far more important, Vonage and other companies absolutely depend on having an overall positive image so that people will accept their product. For example, I stopped actively recommending Vonage when I became fully aware of the extent of their customer service issues. I will still recommend Vonage, but only after analyzing the amount of technical support I will have to provide in Vonage's place. Vonage, however, still manages to have a positive image because customer service problems are the exception, rather than the rule and the price makes up for the inconvenience for the majority of users.

As far as consumer protection goes, that argument could be better served by looking at claims that the product did not meet its advertised claims without a better level of customer support. That is, instead of requiring customer support for its own sake, allow the courts to determine if a company's level of support makes a product unsuitable for its intended use. The excessive shrink wrap licenses and terms of service that are allowed with products fundamentally limit this avenue of approach. My argument that legislation in that area is more desperately required.

Finally, predefined levels of customer support could kill third party Voip. There is no way that Vonage can promise to resolve customer problems that stem from problems at their ISP or problems with the Internet at large. There is no way any Voip company could meet points 1 and 3 of the bill of rights for every customer.

The one point that the article makes is that industry is training us to expect bad customer service. I disagree, as people we traded customer service away voluntarily for price concessions. Not just in the area of technical support but in retail shopping as well. We did this in the choices we made when we purchased products and where we chose to shop. Industry listened and reduced prices by reducing support. We made our bed and now it's time to lie in it.



Read The Full Thread:

Making Companies Pay for Bad Service


Now here is a good idea... if a company gives you bad customer support, maybe they
I have been trying to get someone that I could comprehend on the phone for days finally
Frankly, this is the most ridiculous, whiny, cry-baby attitude I have ever seen.
Stephen, normally I agree with most of what you've written but, this time around
If you were referring to a monopoly position, I'd agree with you. However, your

scerruti posted "By Vonage, or any company, not providing an acceptable level of customer service" on 04/18/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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