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Vonage But you're sure that the local service is disconnected because the phones are
But you're sure that the local service is disconnected because the phones are completely dead now that you've disconnected their service, right?
It doesn't have to be if other phones are working in the house, but I assume that you want it to be. We're just troubleshooting now. We'll use the splitter later. One possible problem. If the cord that you're using to plug the adapter into the wall is bad, then things obviously won't work. You know the cord that you used to plug the phone straight into the adapter is good, because the phone worked. Are you using the same one to plug the adapter straight into the wall? If not, try that.
You are correct, and it should work the way you're doing it. We just have to figure out what went wrong.
About splitters. There are at least two kinds. One is a simple Y-splitter that turns one jack into two identical jacks by wiring everything in parallel. On this type, neither of the two jacks should be labelled Line 1 or Line 2. The second type is a splitter that separates the two lines in the typical wall jack into separate lines so that you can use single line phones with a two-line system. The splitter works by wiring the two output jacks differently, and the jacks are labelled Line 1 and Line 2 typically. You need to use the simple Y-splitter for what you're doing.
Now, a little more trouble shooting. Plug the Y-splitter into the phone jack on your Vonage adapter. Plug a phone into one of the jacks on the splitter and plug nothing into the other jack on the splitter. The phone should work. Does it?
If it does, run a cord from the second port on the splitter to a wall jack. Your test phone should still work. Does it? The other phones in your house should now work too, but I'm assuming that they won't because of the problem that we're having.
Assuming all of the tests have gone as expected, and your test phone works with the splitter in place and the Vonage adapter plugged into the wall, then I would conclude at this point that something went wrong during your initial attempt to disconnect the local phone service. Make sure that you re-established all of the wiring that you initially disconnected before the repair man told you that all you need to do is unplug it. In fact, try this test. Unplug your Vonage adapter from the house jack. I repeat: Unplug your adapter from the house jack!! Now plug the local service back in and verify that all of your phones work. Then unplug the local service again and verify that the phones are dead.
OK. Get back to us and we'll pick up from there.
Read The Full Thread: Hooking up multiple lines
• Hi,
I have a linksys cable modem, a linksys wireless router and a linksys Vonage
• If you connect one phone directly (straight into the Vonage device, not through
• Let me start by saying: ouch.
You first need to disconnect the phone company
• Uh...did you read their post ?????
• Yes...but from the end of her post...it sounds like the disconnect wasnt' done
• I have the line from the phone company uphooked completely. I know that because
• Here's what I did:
1. Unplugged (actually, since my outside house jack was
• I tried that. It didn't work. I do have a phone in the room with the vonage router.
• Don't give up. This can be made to work; we just need to talk through it. I assume
• Hi,
Yes, I only have one line. Yes, the jacks work before I unplug from the phone
Steve48 posted "But you're sure that the local service is disconnected because the phones are" on 01/13/2006 |
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