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Vonage Bones - Thanks for the reply, but I'm not sure you're understanding the situation. 1.

Bones -
Thanks for the reply, but I'm not sure you're understanding the situation.

1. I signed up for Vonage Voip service.

2. Vonage is charging my credit card every month for said service.

3. The service doesn't work. It seems to me that a telephone number that RINGS AT SOMEONE ELSE'S HOME isn't worth much.

4. My attempts to contact Vonage Customer Service by email (which seems to be the preferred method) is met, not only by inaction, but by total silence. No service, no reply.

5. The problem is not with me or the woman who is receiving my calls, but with Vonage. Why should I, or she, go to any effort whatever to solve a problem over which we have no control?

6. I drive a Ford, and if my dealership treated me the way Vonage has, it would be GM next time. (Please tell me you don't live in mid-Michigan.)

7. Call in the middle of the night? Why? Vonage only has 400, 000 or so "customers". I don't have to call SBC in the middle of the night to get through to customer service.

8. What possible reason would you have to act as an unpaid apologist for these people? The simple fact of the matter is - I'm paying for a service I'm not receiving. Don't you think I (and way too many other Vonage customers) have a right to be upset?

9. A better question than the one you asked at the beginning of your post would be: "Why do so many people sign up with Vonage, and after a couple weeks, have a problem?"

Tommy -

Thanks for your reply, too. The fact is , I don't think all that much of AOL. My point was, that, for all their faults, their customer service is head and shoulders above anything Vonage can muster.

Telephone service, Voip or not, like Internet access, is a commodity. Sooner or later, pricing will all move toward a constant, and companies will live or die on customer service. My guess is that Vonage knows this, and is trying to hang on, spending as little as possible, until they can sell themselves to one of the big players (like AOL) who emerge. The sooner the better, as far as I'm concerned.


Read The Full Thread:

My Vonage phone rings somewhere else.

No rants or raves here, but I've had my Vonage service for about a month. The first
are you rfirnds in the same area code that your vonage phone number is in? or are
I assume that she has the same number as I do, because she states the number in her
You are never going to get a reply to any email you sent to Vonage technical support. Guaranteed.
Thanks, Todd. I suspected as much. Time to cancel, I think. AOL is going to
Why dont you just give them a call? Why do you think AOL is so good?
why do so may ppl sign up with VOnage, and after a couple weeks, they have a problem,
First of all, I dispise AOL! HOWEVER, they do have a great phone support staff... As
I called vonage tech support last night. on hold for 8 minutes and had my problem

stevesh posted "Bones - Thanks for the reply, but I'm not sure you're understanding the situation. 1." on 03/19/2005

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