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Vonage Bob,
This is a solution, but not a good one. First of all like many I'm sure,
Bob,
This is a solution, but not a good one. First of all like many I'm sure, Vonage is not the only company with whom I have this credit card on file for recurring charges. That means I need to contact all of them (or wait for them to contact me) to change to a new card. Second, even if I cancel my card, I still legally owe Vonage the money and it could - just saying could - have a negative affect on my credit history.
Vonage needs to fix their customer service. Their service for phone service is good and fairly reliable - not as good or reliable as traditional phone service, but it's a heck of a lot cheaper. The phrase, "you get what you pay for" comes to mind.
All that said, when and if subscribers (note that Vonage talks about subscribers and not customers - to me a subtle, yet very distinct difference) have problems, having a robust customer service organization in place to handle the issue in a reasonable time is critical.
Vonage claims to be fixing these issues. It can't happen overnight, but we - as "loyal subscribers" - need to keep after them and make sure they make real and steady progress. The alternative is that we all loose and companies like Verizon will simply have another case for why local phone service must cost $40 and long distance rates have to be out of sight.
Just my $0.02 worth...
Read The Full Thread: Customer Service Problems
• Why is customer service so terrible?!?
I had a problem with my phone and spent
• If you really want to cancel change your credit card number. Then make Vonage call
• The comment "...I can't believe that a new company..." is not accurate - Vonage
• I agree. I had to laugh when my cable provider (Brighthouse) offered their digital
• While I agree that competition is good for the consumer, I also feel the competition
• I just want an RA# so I can return the router and get my $100 back. These guys are horrible.
• I don't disagree at all.
• Actually, I had my assistant make the cancellation call during work hours. They
• Vonage's customer (dis)service is their biggest downside and I'm not sure they're
booma posted "Bob,
This is a solution, but not a good one. First of all like many I'm sure," on 06/18/2006 |
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