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In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
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Vonage Canada
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
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Vonage Below you will see the "conversation I had with an insight rep this morning...based



Below you will see the "conversation I had with an insight rep this morning...based on this infromation, I will plug in my Vonage router while I am at work today and see what happens....anyone else have advice.. I am beyond alittle frustrated.

6:33:23 AMSystemWelcome tobi ...
6:33:23 AMSystemConnecting to server. Please wait...
6:33:23 AMSystemConnected to Talisma
6:36:42 AMSystemJohn M has joined this session!
6:36:42 AMSystemConnected with John M
6:36:49 AMYouhi john
6:37:09 AMJohn MHow can I help you?
6:37:34 AMYouI have been having trouble with my Vonage router since the upgrade over the weekend.
6:37:47 AMYouIs it possible that anything Insight did could be causing this problem
6:39:46 AMJohn Mi am checking some information right now
6:39:54 AMYouThank you
6:40:25 AMYouI have already reset and restarted and re-done everything else to all my routers, several times infact.
6:40:53 AMYouthe only way I have internet access is to skip my Vonage router completely. And I have no phone access no matter what I do.
6:41:19 AMJohn MThere are currently problems with customers using routers right now. Especially if you are using a linksys.
6:41:24 AMYoualthough all the lights on all the routers seem to indicate that all is well, except for the phone indicater lights on the Vonage router
6:41:28 AMJohn MWe are working on all of these issues. In the mean time, I recommend updating your firmware to the latest level.
6:41:30 AMYouI am using a linksys
6:41:48 AMYou???
6:42:37 AMYouhello?
6:43:35 AMJohn Mthe only thing you can try right now is unplugging the power to the different devices like you have been until we resolve the issue in our equipment.
6:44:28 AMYouany expected time frame here? I am without a phone...
6:45:11 AMJohn MI am sorry I have not been updated with a specific time yet.
6:45:46 AMYouso just wait and wait and wait.....
6:46:09 AMYouif I get a new router from Vonage, will any future activity from insight cause this to happen again?
6:47:09 AMJohn Mit is not due to the router but something with our equipment. normally it should not matter what router or Voip device you connect.
6:47:45 AMYouso....just wait for a few more days?
6:49:22 AMJohn Msince this is a problem with the Insight network and not a configuration issue on your end the only thing to do right now is wait.
6:49:46 AMYouthanks anyway..
6:49:51 AMJohn MI am sorry for the inconvenience.
6:50:04 AMYouok



Read The Full Thread:

RT31P2 router problems


Hi, I've had Vonage for about 10 months without any major issues. However,
You've made the right test, verifying that your internet service is working.
Steve48, Thanks for responding so quickly. I did try the test you mention,
Here are some detailed tech specs about my VoIP: Location: Lexington,KY Provider:
That begs the question. You've had Vonage for ten months now, and it was working
Absolutely nothing changed in 10 months, under my control unless InsightBB has
I am having exactly the same problmes! I do know that Insight did something this
The adapters are meant to run continuously, so I doubt that there's an issue there.
#1 Rule of customer service. Don't get snippy. A couple of those comments

tobikay posted "Below you will see the "conversation I had with an insight rep this morning...based" on 05/09/2006

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