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Vonage Below is the information. I am very pleased that their are knowledgeable and helpful
Below is the information. I am very pleased that their are knowledgeable and helpful people on this forum. I had just been hoping that I would get lucky and someone would come along who had experienced the same problem.
Thanks all. susana.
Are you getting internet service through your router?
Yes
Is the phone light on the VTA coming on?
No
Do you have dial tone?
No, just a message (see below for detail)
Are you missing incoming calls, outgoing, or both?
I am unable to establish any type of contact.
Is the router set up as a DHCP server?
Yes.
What has changed since the setup last worked?
Different router.
1. Your location:
Azores, Portugal
2. Your ISP name and type (cable, DSL, wireless etc):
DSL, through SAPO, Portugal Telecom
3. Upload and download speeds:
256 Kbps Upstream, 4096 Kbps Downstream
4. Modem make and model:
Router/modem: D-Link DSL-G604t (note firmware is for European market)
5. Type of Vonage adapter used ie RT31P2 or PAP2:
VTA-VD
6. Setup of Network:
Prior to Vonage: PC and Mac both connecting wirelessly to the router.
While trying to establish Vonage connection: With the PC turned off, Mac connected through ethernet cable to the router and the VTA connected through an ethernet cable to the router. The telephone is connected to the VTA.
7. Issue you are experiencing ie dropped calls, choppy audio etc:
I have been unable to access Vonage when attempting the installation process. The telephone line light does not come on. When you pick up the handset, the telephone says: "this telephone line cannot register to the Vonage network".
8. Run this Voip Test:
Speed test statistics
-
Download speed: 985152 bps
Upload speed: 139672 bps
Quality of service: 39 %
Download test type: socket
Upload test type: socket
Maximum download pause: 335 ms
Average download pause: 32 ms
Minimum round trip time to server: 171 ms
Average round trip time to server: 178 ms
Voip test statistics
-
Jitter: you -> server: 3.6 ms
Jitter: server -> you: 10.4 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.4 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.7
Read The Full Thread: Portugal: Could my ISP be blocking service?
• Last spring, we were able to use vonage here. When I tried this week, I have not been
• Go to www.testyourvoip.com and run a test call to Boston. If you can, your ISP isn't
• Hmmm. Unfortuately, I tried that already and it did show me that the call went through.
• Those details are good, but please post all the details listed in the sticky post
• Excellent data; thank you. Your VoIP results aren't stellar, but I don't think
• Ok, I tried resetting the VTA, no dial tone or line light but now the message on the
• Broken hardware is possible, but the coincidence of it occurring just as you changed
• Steve, thank you so much for your help with this. But, tomorrow we will be back in
• Be sure and bring the VTA home with you (I assume you plan to anyway) so you can test
trubey posted "Below is the information. I am very pleased that their are knowledgeable and helpful" on 12/18/2006 |
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