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kraitters Posted:
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In The Forum:
Hard Wiring - Installation
On Nov 26, 2018 at 07:51:06

kraitters Posted:
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In The Forum:
Hard Wiring - Installation
On Nov 21, 2018 at 18:18:19

mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

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Vonage Below is the information. I am very pleased that their are knowledgeable and helpful

Below is the information. I am very pleased that their are knowledgeable and helpful people on this forum. I had just been hoping that I would get lucky and someone would come along who had experienced the same problem.

Thanks all. susana.

Are you getting internet service through your router?


Is the phone light on the VTA coming on?


Do you have dial tone?

No, just a message (see below for detail)

Are you missing incoming calls, outgoing, or both?

I am unable to establish any type of contact.

Is the router set up as a DHCP server?


What has changed since the setup last worked?

Different router.

1. Your location:
Azores, Portugal

2. Your ISP name and type (cable, DSL, wireless etc):
DSL, through SAPO, Portugal Telecom

3. Upload and download speeds:
256 Kbps Upstream, 4096 Kbps Downstream

4. Modem make and model:
Router/modem: D-Link DSL-G604t (note firmware is for European market)

5. Type of Vonage adapter used ie RT31P2 or PAP2:

6. Setup of Network:

Prior to Vonage: PC and Mac both connecting wirelessly to the router.

While trying to establish Vonage connection: With the PC turned off, Mac connected through ethernet cable to the router and the VTA connected through an ethernet cable to the router. The telephone is connected to the VTA.

7. Issue you are experiencing ie dropped calls, choppy audio etc:
I have been unable to access Vonage when attempting the installation process. The telephone line light does not come on. When you pick up the handset, the telephone says: "this telephone line cannot register to the Vonage network".

8. Run this Voip Test:

Speed test statistics
Download speed: 985152 bps
Upload speed: 139672 bps
Quality of service: 39 %
Download test type: socket
Upload test type: socket
Maximum download pause: 335 ms
Average download pause: 32 ms
Minimum round trip time to server: 171 ms
Average round trip time to server: 178 ms

Voip test statistics
Jitter: you -> server: 3.6 ms
Jitter: server -> you: 10.4 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.4 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.7

Read The Full Thread:

Portugal: Could my ISP be blocking service?

Last spring, we were able to use vonage here. When I tried this week, I have not been
Go to and run a test call to Boston. If you can, your ISP isn't
Hmmm. Unfortuately, I tried that already and it did show me that the call went through.
Those details are good, but please post all the details listed in the sticky post
Excellent data; thank you. Your VoIP results aren't stellar, but I don't think
Ok, I tried resetting the VTA, no dial tone or line light but now the message on the
Broken hardware is possible, but the coincidence of it occurring just as you changed
Steve, thank you so much for your help with this. But, tomorrow we will be back in
Be sure and bring the VTA home with you (I assume you plan to anyway) so you can test

trubey posted "Below is the information. I am very pleased that their are knowledgeable and helpful" on 12/18/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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