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JZOr Posted:
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In The Forum:
Vonage
Topic:
Green Coffe
On Apr 20, 2014 at 23:17:19

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In The Forum:
Vonage UK
Topic:
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On Apr 20, 2014 at 16:06:49

chinchvan Posted:
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amazing some
transportation
problems and is
mainly shipped
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In The Forum:
Vonage UK
Topic:
Natural gas poses amazing
On Apr 20, 2014 at 16:00:10

Sezrimox Posted:
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In The Forum:
Vonage
Topic:
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On Apr 20, 2014 at 13:31:01

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29


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Vonage Believe it or not, Vonage does care about loosing one customer. Vonage is in a constant



Believe it or not, Vonage does care about loosing one customer. Vonage is in a constant growth stage and any bad publicity can put a hamper on that growth. They just recently got to the 1 millionth mark a few months ago, however in the grand aspect of things, this number is trivial compared to the potential market and the sheer amount of customers the bells have..

The problem with comparing traditional telephone companies customer support with Vonage is that the bells have been around for hundreds of years and have the customer support infastructure built out. They have the funding to have thounsands of people to man their telephones and have the equipment to maintain an active call with the customer. Vonage is in the process of doing this, they are pretty much trying to cram hundreds of years of experience with the bells into a few short years. All this while trying to maintain the customer base.

Vonage is in no position to slip up and piss off customers because you have the Cable companies with their competitive Voip service right on their heels and the Bells are studying the action of Vonage very closely.

Long story short, I'm sorry to hear of all the problems you've had and I acknowledge the patience you've had. Goo customer support is VERY hard to come by, and another poster brings up a good point. Call MS or another tech company and you will find the support will be the same, if not worse. You have a lot of reps in New Jersey that are VERY talented and VERY willing to put their all in it to get your problem solved. I'm sorry that it's come to this crossroad though and that you're leaving.



Read The Full Thread:

Put a Fork in me. . . .


I'm done. . .can't take it any longer. I've been with Vonage since October
13 calls 6 emails 2 TAs It seems to me that Vonage would rather spend the
Weren't you leaving Vonage like two weeks ago? :wink: 15 minute hold times?
If your having "problems with you line" like quality issues and such its not a vonage
That's pretty sad, but you're probably right. Alot of companies are getting this
The probblem is not my line. . .and I'm not wasting anymore time. . but thanks for
Odd enough, I thought you did leave Vonage back on the 29th of December. Hmmmm... I
See, now theres another pefect example of someone just plain not paying attention.
So you called 4 times in 18 minutes. Excessive if you ask me. And yes, I do realize
Poor service is becoming the "norm" with Vonage!!

Xzibit1326 posted "Believe it or not, Vonage does care about loosing one customer. Vonage is in a constant" on 01/08/2006

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