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quisp65 Posted:
Canceling takes
too long. I
didn't feel like
getting mean when
it was taking
forever
...

In The Forum:
Vonage
Topic:
Canceling takes too long
On May 25, 2015 at 17:21:31

sweemoDon Posted:
Hullo! I'm DIANE.
My home is
situated in Monroe
Township.
online find
premarin
...

In The Forum:
Vonage
Topic:
premarin online
On May 24, 2015 at 03:29:31

gonzo Posted:
Thanks for the
suggestion. When
this first started
happening months
ago, I sought
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 12, 2015 at 00:27:40

dconnor Posted:
I would suggest
that your router
is having
conflicts, try
updating it.
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 11, 2015 at 23:39:14

dconnor Posted:
Tes...
In The Forum:
Vonage
Topic:
HELP NEWBIE..
On May 11, 2015 at 23:37:30

gonzo Posted:
I have a Vonage
adapter (VDV23-VD)
connected to a
Buffalo
WZR600-DHP. It
used
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On Apr 23, 2015 at 22:33:56

chuchai Posted:
HI CAN SOMEONE
PLEASE ANSWER SOME
OF MY QUESTIONS?
BEFORE I DECIDE
WEATHER TO GET
...

In The Forum:
Vonage
Topic:
HELP NEWBIE..
On Apr 21, 2015 at 01:45:46

kdf55 Posted:
Vonage has added
call blocking.
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 09, 2015 at 09:08:53

aakicee Posted:
why just certain..
?? ____________
___ You can get
score highest
marks
...

In The Forum:
VoIP Feature Wish List
Topic:
Visual voicemail for only specific incoming numbers
On Apr 04, 2015 at 06:52:12

clarcks Posted:
A lot of companies
don't offer it at
all or if they do
it is a premium
service. Why?
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 01, 2015 at 01:12:46


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Vonage vs. Time Warner Cable SoCal



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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



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Salt Lake City: impressions after several months




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Vonage Believe it or not, Vonage does care about loosing one customer. Vonage is in a constant



Believe it or not, Vonage does care about loosing one customer. Vonage is in a constant growth stage and any bad publicity can put a hamper on that growth. They just recently got to the 1 millionth mark a few months ago, however in the grand aspect of things, this number is trivial compared to the potential market and the sheer amount of customers the bells have..

The problem with comparing traditional telephone companies customer support with Vonage is that the bells have been around for hundreds of years and have the customer support infastructure built out. They have the funding to have thounsands of people to man their telephones and have the equipment to maintain an active call with the customer. Vonage is in the process of doing this, they are pretty much trying to cram hundreds of years of experience with the bells into a few short years. All this while trying to maintain the customer base.

Vonage is in no position to slip up and piss off customers because you have the Cable companies with their competitive Voip service right on their heels and the Bells are studying the action of Vonage very closely.

Long story short, I'm sorry to hear of all the problems you've had and I acknowledge the patience you've had. Goo customer support is VERY hard to come by, and another poster brings up a good point. Call MS or another tech company and you will find the support will be the same, if not worse. You have a lot of reps in New Jersey that are VERY talented and VERY willing to put their all in it to get your problem solved. I'm sorry that it's come to this crossroad though and that you're leaving.



Read The Full Thread:

Put a Fork in me. . . .


I'm done. . .can't take it any longer. I've been with Vonage since October
13 calls 6 emails 2 TAs It seems to me that Vonage would rather spend the
Weren't you leaving Vonage like two weeks ago? :wink: 15 minute hold times?
If your having "problems with you line" like quality issues and such its not a vonage
That's pretty sad, but you're probably right. Alot of companies are getting this
The probblem is not my line. . .and I'm not wasting anymore time. . but thanks for
Odd enough, I thought you did leave Vonage back on the 29th of December. Hmmmm... I
See, now theres another pefect example of someone just plain not paying attention.
So you called 4 times in 18 minutes. Excessive if you ask me. And yes, I do realize
Poor service is becoming the "norm" with Vonage!!

Xzibit1326 posted "Believe it or not, Vonage does care about loosing one customer. Vonage is in a constant" on 01/08/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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