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Vonage Been using the vonage service for over a year with no real problems.
All of a sudden,
Been using the Vonage service for over a year with no real problems.
All of a sudden, yesterday morning I woke up and there were no leds lit up on the Vtech 8100-1 adapter. I removed the power cord and plugged it back in and the ready light went red, blinked yellow several times and then just went off again.
I tried different outlets and different power supplies (before customer service even replied to the message I sent and came back with just those ideas), but there's only brief flashes on the leds before it dies again.
Here's the info that the "what to post when having issues" post asked for.....though I doubt any of it is really relevant to my issue:
Location: Riverside, (southern) California
ISP: Time Warner Cable
Upload/Download speeds: See speed test data below
Modem make/model: Ambit U10C018
Vonage adapter: Vtech IP8100-1
Network setup: PC and Vonage both go into router
Issue: Stated above
Results of speed test: Pasted below
Speed test statistics
-
Download speed: 1432080 bps
Upload speed: 368400 bps
Quality of service: 86 %
Download test type: socket
Upload test type: socket
Maximum download pause: 189 ms
Average download pause: 8 ms
Minimum round trip time to server: 109 ms
Average round trip time to server: 116 ms
Voip test statistics
-
Jitter: you -> server: 2.4 ms
Jitter: server -> you: 8.3 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.9
Anyone else have an issue like this before?
:edit:
Just tried the reboot method from the Vonage website, but that didn't help. Also, when I plug the device into a new outlet with a different adapter (which has a 12v output rather than the 5.1v output of the adapter that came with the IP8100), the message waiting light starts blinking and the Ready light goes red, then flashes yellow several times, then goes green for a second and shuts off again (but the message waiting light continues to blink).
Hope that extra information might help.
Read The Full Thread: Vtech 8100-1 just stopped working
• if LED lights wont lit have to tried to press the PAge button? will it ring the handsets?
• Thanks, I've been playing email tag with their support and that was the last thing
• I had the exact same problem with my Vtech 8100 this week. I called Vonage Customer
• Yeah, they didn't initially say they were gonna charge me for a replacement. They
• Hey, a friend of mine had a similar issue with a VTech not lighting up but the handset
• Yeah, I tried a different adapter (and actually received a replacement adapter
• hey people i had my vtech 8100 for 14 months and when i got home today from work i noticed
• A similar thing happened to me. My IP8100 just stopped working one day, no lights,
richie posted "Been using the vonage service for over a year with no real problems.
All of a sudden," on 08/11/2007 |
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