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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
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and get free
access while
...

In The Forum:
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Topic:
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
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old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
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currently have
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In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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Vonage Been having the exact same problems with mobile numbers in the Czech Republic.



Been having the exact same problems with mobile numbers in the Czech Republic. Haven't been able to place a successful call after trying multiple times every day since Friday (March 11, 2005). Thank goodness we still have the Sam's Club calling card that we used before getting Vonage - every call that we've attempted using this card connects first time.

Called Vonage support on Saturday and gave up after more than 45 minutes on hold. Sent an e-mail from their site and got nothing but an automated reply. Called on Sunday and got through after a 35 minute wait on hold. Even though I was in the tech support queue - I was only able to report my problem to the CSR and was told that I'd get a call back. 24 hours later, no call back.

My wife called on Monday and spent over an hour on hold before she got through to someone. They told her that they had no record of our problem. She got tough with them and got transferred to level two support - other than have her unplug and reconnect the phone adapter (even though she was making the support call on our Vonage line) the only thing that they did was provide her with an incident number and a promise that they'd look into it and we should expect an e-mail when the problem was fixed. So far nothing except a request for the numbers that we have been unable to reach - no response to other e-mails requesting an update on their progress.

I understand the technical problems, what I don't understand is the lack of customer service. Why does it take an hour to get through? Why do they offer e-mail based support if they disregard it. Why do they even bother to take information (after almost an hour on hold) about a problem if there's no record of it the very next day.

For us, the only reason to keep a Voip or land line is for international calls to mobile numbers. If Vonage can't reassure me the problem will be fixed in a reasonable amount of time then there's no need to keep their service.



Read The Full Thread:

International Problems


Tried to make calls to Finland (2 different #'s) and both times, the phones rang
Nobody, HUH?
Not to be light on the subject. Vonage is a VOIP company and not a e-mail ISP type
What kind of logic is that? Vonage isn't a financial institution either, but somehow
First the good news, I called to follow up on the problem that we've been having

KBrack posted "Been having the exact same problems with mobile numbers in the Czech Republic." on 03/16/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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