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Vonage Been a Vonage customer since July 2004 w/o problems until end of May 2005. Since



Been a Vonage customer since July 2004 w/o problems until end of May 2005. Since then, I lose Vonage service about 2-3 times a day, intermittently. The quality of the calls is very good otherwise.
Tried troubleshooting with help from Vonage reps; same loss of connection now and then.
ISP (Time Warner RoadRunner) says it's not their fault.
-
Configuration:
Cable modem Toshiba PCX2000 ISP TW RoadRunner
-> Vonage box Motorola VT1005V -> Phone
-> Router -> PCs

-
TestMyNet results:
download stats :: 4797 Kbps or 586 Kb/sec
upload stats :: 288 Kbps or 35 Kb/sec

TestMyVOIP.com results:
4.4 (call to Boston)

Outgoing MOS 4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 106 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 34 ms

Signaling Quality Post-Dial Delay 70 ms
Call Setup Time 90 ms
Media Delay 310 ms

Incoming
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 106 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 31 ms

Signaling Quality Post-Pickup Delay 214 ms
Call Setup Time 113 ms
Media Delay 245 ms
-
Sound quality seems OK to me. Still my connection drops 2-3 times a day since 05/2005.
Any help before I decide to switch to another Voip provider?



Read The Full Thread:

The Vonage Chop - Hudson Valley Region in NY


OK... First, Sorry If I was a bit testy.. I appreciate any and all help. Second:
Recently over the past month I have been getting some serious audio choppage on
toshiba what?
toshiba cable modem pcx2200 update: Packet loss test from broadband reports
Hope this helps Garbled Audio Garbled audio is often caused by electromagnetic
But what I dont get is, if NOTHING changed in my setup, then why would this have started?
Updated Tests when i was on a BAD phone call. http://www.testmyvoip.com/details.html?id=2BTEG8
By the looks of it are yiou having more trouble with people hearing you I assume? Your
I have run bitttorent etc and still had great voice quality. However in this case
I highly highly doubt it... Do you hear the choppy audio or is it your callers?

SchdyGuy posted "Been a Vonage customer since July 2004 w/o problems until end of May 2005. Since" on 07/30/2005

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