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Vonage Because if you are having issues but most people aren't then the problem exists





Because if you are having issues but most people aren't then the problem exists closer to you than to Vonage. Therefore the problem is likely with your ISP. It could be at an interconnect point but then your ISP would have an obligation to route around that bottleneck.



That is comparing apples to oranges. It goes to the very nature of real time protocols versus the protocols used for mail, file transfers or web surfing. Those protocols are slowed, sometimes imperceptibly, by retransmissions or congestion but there is no degradation in quality. Real time protocols by their very nature have no tolerance for substandard network connections.



In practice the packets only need to be prioritized until they leave your ISP. Beyond that the amount of bandwidth available should make such prioritization unnecessary. The industry has been trying to push for such packet prioritization for many years for applications like real time streaming video and Voip, but has failed mostly because of the large investment currently made in older networking equipment.

Some Voip services provided by ISPs do provide this level of prioritization. Many of them even terminate the calls on the PSTN network inside of their own networks. It is interesting that Keynote failed to include these providers in their study.

Once users can be assured of having a reliable Internet connection then Voip becomes more robust than the PSTN because it is easier to route traffic around problems. That was the original intent of the Internet as designed by DARPA. Certainly there are problems as with any new technology, but POTS is dead and almost everybody, including the ILECs, knows it at this point.

Finally, the value of telephone service is dependent on more than call quality. In addtion to cost and bundled features, some people consider the features that only Voip can provide to be important. Some of those features include SoftPhones and Virtual Numbers. Different people with different needs are going to make different decisions on value based on those needs.

Therefore, if you are having audio problems, the cause is most likely your ISP.

a) Do testyourvoip.com measurements while you are having problems.
b) Run pingplotter to get a longer term picture of line quality.
c) Ensure that your adapter has the latest firmware.



Read The Full Thread:

Discard LinkSys Router - RJ45 to RJ11 Adapter?


Is it possible to discard the LinkSys Router since I already have a NetGear router
No, you can not plug an RJ-11 cord connected to a phone into your NETGEAR router
I don't think the netgear model number is relevant, but I'll tell you what ports
If you go to http://www.testyourvoip.com and run the test, then post the detailed
Quality Between You and Boston (Preserve Speech Quality): 4.3 Detailed Results:
Your test results look good. Did you have other network traffic going on during
Nope, nothing else going on. I was taking an order over the phone and no other applications
The vast majority of the hundreds of thousands of Vonage customers don't have
> Therefore if you are having intermittent problems the likely cause >

scerruti posted "Because if you are having issues but most people aren't then the problem exists" on 09/03/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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