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Vonage Because a previous post explaining the facts [customer service has utterly failed



Because a previous post explaining the facts [customer service has utterly failed me] has been found "too negative" by a moderator, allow me to present this more halcyonic version of events:

I am delighted to discover that although Vonage promised to convert my existing phone number to their service, they actually haven't the inclination or ability to do so. Who wants to receive calls from all my contacts, anyway? I'm sooo better off without them! I'm glad Telus cancelled my land line Saturday, Jan. 21 and Vonage hasn't picked it up since. Yay, Vonage!

Had Vonage warned me that it was beyond their power to persuade Telus (clearly the bad guy in all of this) to give up my old number, I might've warned clients, associates, family etc. that my number would soon change, but, fortunately, they lead me to believe that the transition would be painless and "within a couple of weeks." Boy am I glad! Now *none* of those people can pester me as I enjoy an hermetically sealed relationship between me, my phone adapter, and nobody else. Hooray, Vonage!

Of course, there exists the possibility that Vonage might end this winning streak and deliver my old number, but I know that until they do, they'll continue to tell me anything I want to hear when I call customer service. That's reassuring. And: they won't keep records of our conversations, so I can start from scratch every time I call. That's what I call respect for privacy!

Thanks for providing this fair and honest venue in which to praise Vonage and all that it stands for. Haliluiah, Vonage!

John Roscoe
Masochistic Vonage Customer



Read The Full Thread:

clean break thanks to Vonage!


Please do not misrepresent which rule you broke: So, when you are ready
Ten-four. Thanks for getting me back on track. And thanks also for not locking
Boy! Dan's in there like a dirty sock when he thinks there's a rule in trouble. But
You have not received any replies because you posted in the wrong forum, I will
Actually Dan, I had rather hoped it might be some sort of an elipse. After a brief
then that is that. The number is gone with no hope for a port, period. Certainly
Rather than operate a bait & switch, what compensation does Vonage offer
A meat cutter and a cattle rancher have an agreement, that the rancher provides
Oooo! The vitriol in your seemingly happily closing burns like powdered lyme

tryharder posted "Because a previous post explaining the facts [customer service has utterly failed" on 02/01/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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