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Vonage Bear with me guys...i'm a newbie Vonage customer...just got my LInksys RT31P2



Bear with me guys...i'm a newbie Vonage customer...just got my LInksys RT31P2 today, Feb. 16th, 2005.

I'm a little teed off...i've been at this for 6 hours straight...and I can't get my Linksys thing to work. I'm going to describe my problem in detail.

Here's my setup...I have ONE computer, using Cox Cable Cable Modem. I hooked up the Cable Modem to the "Internet" port of the Linksys. I hooked up my GE 900mhz cordless phone through a regular phone line to PHONE 1 on the Linksys. Finally, I connected my computer's Realtek Ethernet Card (which was working fine before) to Ethernet port 1.

I dual boot this computer (Windows 2000 / Mandrake Linux 10.1 official). To make things easier, I decided to run the software (booted into WIndows 2000). First step, it wanted to detect my DIRECT INTERNET CONNECTION (Linksys not connected yet). It found my connection, and then showed a diagram on how to plug the devices to the Linksys, finally, I connected the POWER of the Linksys last...

Here's where things got hairy. The Windows CD-ROM setup claimed it could not find my Router, and asked me to reset it for 10 seconds (I did the reset on the back of the Linksys, as asked). After doing so, I tried the setup again....same problem, no detected Router.

Weird enough...when I ran Mozilla Firefox (on Windows 2000), the Internet was working fine. I visited 3 or 4 different pages, and the Internet Connection was working fine, through the Ethernet cord connected to the Router. So it SEEMS like the Internet part of the Linksys is working...i'm now getting an Internet feed from the Router, and NOT directly from the Cable modem. So...the Internet sharing part of the Router's functions SEEM to be working.

To test the capabilities outside Windows, I restarted the computer, booted Mandrake Linux, and tested Internet. The Internet was recognized by Mandrake...and I'm now typing this email from within Mozilla Firefox on Mandrake Linux (so the router is properly feeding an Internet connection to both Windows 2000 and Mandrake Linux).

The phone has no dial tone...I've tried TWO different phone cords, and both produce no dial tone. On the Linksys router, the phone lights are OFF...no recognition of my GE 900mhz cordless phone. I suspect that the Router is having problems recognizing the phone...I don't know if my GE 900 Cordless phone is set to "tone dialing" or pulse dialing...and sadly, the GE site's "owner's manual" Adobe PDF file for my device is offline...I have no idea if the problem is that my phone is set to pulse dialing or tone dialing. I think it's tone...because the device is modern.

I've about given up on this issue, as I have been working for 6 hours on this phone..nonstop. Now I ask...

What did I do wrong...why am I not getting a dial tone...did I make an error in the Windows setup (when it said it couldn't find the Router...but the Intenet was working anyway)?

If I could have a Vonage Representative post on this forum to help me, I will PM all of my account info, username/password, and MAC address on the bank of the Linksys. Is the problem outdated firmware?

Thank you for your help in advance...and please...I would appreciate the fastest help possible...I'm desperately in need of phone service (I've been relying on email and Instant Messanging for the last 2 weeks). Thank you!

agueybana



Read The Full Thread:

New Customer...NO DIAL TONE..no service


well, it has nothing to do with your phone (yet). you don't need a cd or whatever
More information based on what you said, I'm still in Mandrake Linux...the
the POWER light has been flashing since 6 hours ago...based on what I read on the
After six hours, there's no way it will come back on its own. If you've read other
ok...will attempt to follow your instructions...will disconnect everything
I'm back...I'm accessing the Internet through the Cable Modem DIRECTLY connected
You're not a step behind, unless you were content with just surfing the net and
I'm guessing that you may be right...it certainly would fit with what occured
vonage sends the RT31P2, there are no other choices.

agueybana79 posted "Bear with me guys...i'm a newbie Vonage customer...just got my LInksys RT31P2" on 02/16/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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