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DWSupport Posted:
After recent
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In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




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Vonage Based on your experience, I called CS. First, there are WAY too many options, but





Based on your experience, I called CS. First, there are WAY too many options, but after getting through about 5 levels of menu, a HUMAN BEING actually answered INSTANTLY. Way to go, Vonage!

Anyway, the rep was very nice, very helpful, and said that there was an easy fix to patch until the new firmware came out.

He asked me how many phones I had, and whether I used house wiring. I answered 2 phones and yes to the house wiring. (tappety tappety tap) "OK."

He changed something, which took like 10 seconds, and asked me to restart the adapter and he'd call back in 2-3 minutes. I restarted the adapter, and had a few "ohcrap" moments while the adapter struggled to reacquire, dropped the phone light, brought it back up, etc. It came up after an extra minute or so, and he called back right on schedule.

He called me three times, and I got clean Caller ID each and every time. I don't know what he changed - I didn't ask.

I do know that I did not get a firmware update, but some form of configuration setting. But it worked, and Level 1 seems to have it in their scripts now. The entire process took maybe 5 minutes.

PS: I asked about the firmware release date. He said that the CURRENT schedule, with no promises, was to have the new release out on the 16th December.

This is for a WRTP54G, but the RTP300 seems to release firmware on or around the same dates.



Read The Full Thread:

Anyone else having trouble with Caller ID?


No incoming calls display anything. Only shows 'incoming call' when the phone
Mine is also out. I suspect it's connected to the latest firmware update. I haven't
Working here all day since the upgrade...Did you try unlugging the router?
Damn! How could I have overlooked that?? That fixed it. Now, at long last,
And, of course, thank you, Trowski.
hmmm....seemed to start working on it's own today. Tried resetting the router
I figured that since my router was unplugged all night that may have been the fix!
You turn your phone off all night? That's one way to keep people from waking you
Heh...Nah, I was cycling eveything the other night, and after a few beers I "forgot"
I just lost caller ID again. Cycling the router brought it back again, but I hope

NateHoy posted "Based on your experience, I called CS. First, there are WAY too many options, but" on 12/06/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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