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sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

cotswold Posted:
I spoke to tech
support last night
and was promised a
call back in 10
minutes...the...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:35:55

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Vonage Bad business practice: yes Illegal: probably not In the case you described

Bad business practice: yes
Illegal: probably not

In the case you described the Vonage CSR probably followed a procedure for replacing an ATA that failed. In that situation disabling the current device would have no effect on service since the current device was not functioning.

That this procedure was applied in a situation where the ATA was malfunctioning but not inoperative was probably either a mistake or an oversight. In either case I would assume that it was covered by Vonage's Terms of Service that protect them from claims arising from outages.

From a process point of view it makes sense for Vonage to deactivate your old device and activate the new one as soon as it is shipped. At that point the MAC address of the new device is known. It prevents the need for a customer who has no phone service from having to call and activate the new device in the majority of cases.

I would write a letter to Vonage explaining what happened. Ask for a credit. The real point of the letter is to allow Vonage to understand the problem caused by the current procedure so that they can either modify the procedure or retrain the CSR if better procedures exist.

Read The Full Thread:

ATA replacement request turns off existing box

• I don't know if this has happened to other people as well, but I have had the most
• My mistake for not being clear. The existing box was only having voice quality
• Just to add my two cents worth, Vonage now allows a customer to switch service back
• I thought about that but I wonder if the bulk of the million Vonage customers (some
• Yes, if it's truly dead. And if you're sure that your support people understand
• that is not a Vonage policy to disable a device right away upon assigning a replacement
• hi! when they create an RA ticket for a defective device on vonage, they have 2 options,
• I am in the middle of a similar issue. My adapter (WRT54GP2/still under warranty)
• if you want to talk to tier 2, just let them know that, if you insist they have to transfer

scerruti posted "Bad business practice: yes Illegal: probably not In the case you described" on 10/24/2006

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