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Vonage Background Info:
1. Yonkers, NY
2. Cablevision/Optimum Online
3. According
Background Info:
1. Yonkers, NY
2. Cablevision/Optimum Online
3. According to Vonage test page Download 3.45M Upload 628k (try again - Down 5.21M up 768k)
4. Motorola SBV5210
5. Motorola VT1005RB
6. Cable Modem > Vonage Device > Linksys BEFW11S4 Wireless Router
I have been having intermittent problems for the past month or so. I signed up in November and had no issues until my number got ported over. Then they began. I have been having choppy / garbled calls. Most of the time not bad, but very noticeable. syllables are missing from words not to the point where it cannot be understood, but enough to be very annoying. Some days / times are much worse than others. (95% of the time the party I am calling says I sound fine, it is only what I hear that is the problem). There is also often times hiss or white noise in the background when no one talks - but mostly on outbound calls only).
Here is the weird part; when I called Vonage tech support, that sounds perfect. The hold music was clear, no drop outs, no hiss, no crackle, no garble, etc. But when the call me from an outside line or I call them back at a 1-732 number, the crackle, choppy, etc comes back.
I have an open ticket with them, but have not heard anything yet, (It is from Tuesday). I called today and they say they are still analyzing the data.
They mentioned that the calls to Vonage are in network, so the don’t go outside. But, my Dad has Vonage too, and I get the garble when I call him, so that is an in network call, so I don’t know what is going on.
I called a friend who has Optimum Voice from Cablevision, he sounded fine. No garble.
Any ideas?
Below are the test my Voip results.
Thanks
TO BOSTON
Media Quality MOS 3.9 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 51.6%
Latency 0.00 0.0%
Packet Discards 0.54 48.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 1.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter Min: 0 ms
Avg: 4 ms
Max: 25 ms
Signaling Quality Post-Dial Delay 40 ms
Call Setup Time 50 ms
Media Delay 150 ms
FROM BOSTON
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter Min: 0 ms
Avg: 0 ms
Max: 20 ms
Signaling Quality Post-Pickup Delay 78 ms
Call Setup Time 70 ms
Media Delay 110 ms
Try Number 2
TO BOSTON
Media Quality MOS 3.0 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 29.0%
Latency 0.00 0.0%
Packet Discards 1.41 71.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 3.7%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter Min: 0 ms
Avg: 3 ms
Max: 21 ms
Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 60 ms
Media Delay 150 ms
From Boston
Media Quality MOS 3.0 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 29.0%
Latency 0.00 0.0%
Packet Discards 1.41 71.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 3.7%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter Min: 0 ms
Avg: 3 ms
Max: 21 ms
Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 60 ms
Media Delay 150 ms
Read The Full Thread: Garble / Crackle issues
• You're getting mixed results on your voip test, and the second set has sufficient
• Disconnect your vt1005=>No routers==>5120>computer. Run testyourvoip
• I redid the test twice, pc plugged directly into modem.
What I don't understand
• Since you only had the modem connected to the pc and you had intermittent burst
• Frequency 603000000 Hz
Signal to Noise Ratio 39 dB
QAM 64
Network Access
• Try turning off the radio of the wireless on the BEFW11S4. And separate the routers
• Just for fun, I wanted to check my modem signals against yours, as I also have a 5120.
• it may very well be, but +12 is within the recommended range for docsis 2.0. the
• Higher order QAM can deliver more data less reliably than lower-order QAM. So
jml1124 posted "Background Info:
1. Yonkers, NY
2. Cablevision/Optimum Online
3. According" on 02/23/2006 |
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