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Vonage Background - I've torn through every forum post I could using every combination



Background -

I've torn through every forum post I could using every combination of search terms I could think of that applied to my situation to no avail. I've run the tests (and bookmarked them) on my connection but as my problem intermittent even when they DO work I am unsure of whether they apply or not, and of course, my Internet provider insists it cannot POSSIBLY be THEIR equipment, it MUST be my computer, which has now been disproved by my acquisition of a brand-new laptop which these problems still happen on.

Problems -

I live in rural Northeastern Nevada, where only two choices for broadband Internet access are available. I had WildBlue Satellite service for about 18 months and was ridiculously unhappy with it, and when we purchased our own property here and moved onto it, I cancelled the service and switched to the relatively new WISP provider.

The first thing I did upon connecting to the Internet with this provider was order Vonage service. My V-Portal arrived, and I plugged it directly into the Internet, with no secondary router in front of or behind it.

I have experienced problems in applications maintaining their connections, with frequent intermittent drops in messaging applications like Live Messenger, telnet-type applications like ZMUD and CMUD (I'm an old school mud player), in gaming applications like World of Warcraft, and failures of downloads.

I have a friend who is a network guy for an assisted living facility who has tried to help me trace the problems to no avail. He had me run constant ping loops from the command prompt while running some and/or all of these programs and there would be many times when there was no noticeable increase in latency and no packet loss by the ping report, but these applications would drop. Also, we noticed that while sometimes everything would drop concurrently, often one would drop out, then a little bit later the other, and sometimes one would drop out but NEVER the other. Finally, the symptom is very inconsistent - I have been able to maintain connections on one or more of these applications for 3-4 hours solid, most often, I believe, in the wee hours of the morning. Additionally, my Voip quality has been poor since the get go, and as I have had Vonage prior to moving out to the sticks on a wonderful cable connection and had it work with crystal clear quality even during high usage hours while using it to do a million other online things, I am quite sure that it is something local or ISP based.

Since the ISP has been less than helpful, I have tried to obtain more information to assure myself that something in my network setup or connection settings is the problem - mainly, discussing the Internet performance of other clients of my WISP provider. While at one point quite a few people were having problems, which the provider blamed on a cluster of localized power outages that had happened around that time, none of them (whether they had their hardware serviced, replaced, or done nothing) experience the symptoms I am suffering. Plus, the laptop I am connected with now and writing this with was bought yesterday, and as such, has not been subject to the phenomena.

I purchased a Netgear wireless router with the laptop, so that I could make use of the laptop's wireless capabilities. Something interesting that I learned when I got my network up, secured, and running, is that I have bleed from neighbors of their unsecured 802.11n network. I wonder if somehow this could be causing the problem?

I can and will re-run the Voip test in this forum and paste the results upon request, but the testyourvoip.com tests do not work for me. I am told my SIP port 5060 and 600 are unavailable. I have disabled my firewall and have no applications running at the time I run the tests. I cannot telephone Vonage for their support as I do not have a landline and the quality of the voice connection is so poor as to interfere with my ability to communicate and understand those trying to communicate with me.

Suggestions would be appreciated, and while I'm no network specialist I know my way around my computer well enough to follow directions and report on results or lack thereoff coherently.

Thanks in advance,
Michelle



Read The Full Thread:

Poor VOIP Quality and Application Drops on 802.11g WISP


On thing you need to keep in the back of your mind is that you are on a wireless connection
Thanks for responding so quickly. Below find my answers to your questions and
If I understand correctly, your looking at your Wireless connection icon in your
Okay, I understand you, and yes, I did mean the Microsoft Windows based applications
Not really an expert in this exact area but common sense tells me that if they make
Thanks for the answers again. This kind of technology makes my brain hurt :D Will
Okay, after an hour of doing the ping as you suggested, below are the results, and
Not much I can tell you since your connection seems to be stable. The only thing
Would something port related account for this, perhaps? It seems like sometimes

eye8urcake posted "Background - I've torn through every forum post I could using every combination" on 02/07/2009

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