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Vonage ?Back in Sept., my Vonage service started dropping the out bound audio, (the person



?Back in Sept., my Vonage service started dropping the out bound audio, (the person I called or that called me can no longer hear me, but I can hear them). I contacted Vonage support, after holding for over an hour, I got someone on the phone who went through so troubleshooting steps, and decided that I need more upstream bandwidth, and suggested that I contact my ISP. I contacted my ISP, upgraded to 3m down and 768 up($25.00 more a month) But, hay I can brag at work that I have Voip. This did not fix the problem. So, I call Vonage back. I am then told that the problem is dropped packets, and to download ping plotter and send the results to my ISP. I do this, and a network engineer contacts me in a couple of days, and advised that the reoprt shows no loss packets and to contact Vonage again. I contact Vonage again, and have to hold about 45 mins, I get a nice person on the phone that goes though some trouble shooting steps, and advises me that the problem is with my ISP. I am not happy by now, and advise them that the problem is not with my ISP, and to allow me to speak with his supervisor. I could not speak with the supervisor, he was on break, but would call me back within an hour. They must have long hours at Vonage, that has been over a month ago, and no one has called me back.

I read some message boards where Vonage customers are having the same problem, and one of the people had changed to Packet8, and he has not had the problem since he cahnged service providers.

So, a week ago I received my Packet8 equipment and installed it. On Vonage I could not talk for longer than 9 mins without loosing the outbound audio. I have talked on one call for 2 hours with Packet8 and no problems.

I still have my Vonage equipment, and would like to work with Vonage to determine what caused the problem and how they can fix it. I sent an e-mail yesterday to every published e-mail address I cound find for Voange, and am waiting to hear back.......

Has anyone else had this problem, can you tell me what steps were taken to fix it, or did you have to leave Vonage?



Read The Full Thread:

loss of out bound audio and * Poor Customer service


I bet at the time you were having the audio problem with your Vonage service you
You know, all of us, myself included, should sit back and think about what we're
I can't deny it - SBC's DSL has nothing to do with SBC's phone service as far as support

Eric9721 posted "?Back in Sept., my Vonage service started dropping the out bound audio, (the person" on 11/19/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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