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Vonage At this point, I'm really frustrated. I've been trying to get this working for



At this point, I'm really frustrated. I've been trying to get this working for about a week now.

I like to think I know a little bit about networking, I maintain my dedicated server and whatnot. But I know nothing about Voip, so I have no idea how to troubleshoot problems.

Here is my information, according to the sticky:

1. Location - Indiana
2. ISP - InsightBB
3. Speeds - They're fine
4. Cable modem - Linksys BEFCMU10
5. Vonage adapter - Linksys WRTP54G
6 . Network -

Cable -> Cable Modem -> HOMEBUILT ROUTER -> Hub -> Linksys from Vonage

7. Issues - No dial tone, no incoming, no nothing
8. TestYourVoIP - Says I'm fine (low 4s)

Not knowing any better, I didn't read any instructions or use the install CD. I figured I could figure it out. So I hooked up the Vonage Linksys router to my network, logged in to get it on the proper subnet, and reset. I tried to activate through Vonage's site, but it was asking me to sign up for a new plan. I already have a plan paid for! I then tried to activate through the "retail subscribe" link. Error on both my router's MAC address and the Linksys MAC address. Frustrated, I decided to leave it be and watch TV.

A few hours later, I called my Vonage number from my cell phone. To my surprise, my phone rang! I could recieve calls, but I could not dial out. No dial tone.

I decided to dismantle my network, and put the Vonage router first, just to make sure it worked. Unfortunately, InsightBB is not very forgiving on MAC address changes, and their website told me I would have to call them to change my account. Forget that! I decided I would put things back they way they were, with the Vonage adapter BEHIND my home build router, and fix it later. I want things behind my router; everything I've read seems to suggest this is a common scenario.

Tonight I called technical support. As soon as I said "home built router," the guy told me to put the Vonage router first. That was that, not helpful at all.

I want my Linksys Router from Vonage BEHIND my existing router. Why? Because I *am* going to use the new Linkys' wireless, and I want centralized firewall, DHCP, etc. configuration. Also, I like using a terminal window, rather than a web interface. For reference, I am using ClarkConnect on an old PC as my router. Though as I mentioned, I use the command line more than anything.

So what do I do? How do I troubleshoot this problem? I can't recieve calls, I don't have a dial tone, and the "Status" page on the Vonage router keeps saying "Provisioning failed..."

Edit: Possible questions:

1. Do I need to activate?

2: Do I need to forward ports other than UDP 5060-5063/10000-20000?

3. Did resetting and changing my settings 234098 times confuse Vonage?

4. Is there some magic "reconfigure my account" command I can use to force the Vonage-issued Linksys to try to reconnect?

5. ...?



Read The Full Thread:

Cannot seem to get going


As painful as it may be, I can't see you fixing this problem without first doing
That's a great idea... I'll try that when I get back from a meeting.
what firmware is on the wrtp? .20 something? and of course there's a mac clone
Can you provide more info on the homebuilt router? Is is a Linux box with router/firewall? Have
Cloning the MAC address allowed me to get online. Vonage then worked like a champ. It
Glad to see it turned out all right. You'd be surprised how many times my mere presence

iravick posted "At this point, I'm really frustrated. I've been trying to get this working for" on 12/03/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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