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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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You need some common sense.
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Vonage Customer Review: One month with Vonage, and...
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Vonage Ask to speak with someone in advanced tech support and explain to them the packetloss



Ask to speak with someone in advanced tech support and explain to them the packetloss you're experiencing. If you mention to them you're using Vonage, they may dismiss this altogether as a Vonage issue, so avoid mentioning the "V" word. You might want to say something like the packetloss or latency is affecting your online gaming...Which in actuality it would.

I see that you live in an apartment complex. Visit one of your neighbors that has cable internet and run the Voip speed test to see if you get similar results in packetloss from his location. Another good test location is http://testyourvoip.com using Boston as a test destination. Normally when you have issues like this, it will take more than just one individual complaining about it before they will act to correct the issue.

Here's something you can do to test the latency of your network: Run a tracert. "Tracert (short for traceroute) is a utility that records the route through the Internet between your computer and a specified destination computer. It also calculates and displays the amount of time each hop took. Traceroute is a handy tool both for understanding where problems are in the Internet network and for getting a detailed sense of the Internet itself. Often network glitches of result in you not to be able to view your website, even while the server is up and running. This is because maybe a connectivity gateway, a networkpoint that acts as an entrance to another network, is down. These issues are considered to be resolved by themelves, but it's always a good idea to contact your ISP regarding the issue."

The tracert command can be executed as follows: On your Windows PC Go to Start/Run and type in "cmd" without the quotes. In the command prompt field type in "tracert 24.93.1.119 " without the quotes then hit enter. What this will do is trace a route to the DNS server which is located in Rochester, NY. Copy and paste the results here. If you do speak with someone in advanced tech support, they should be familiar with a tracert. See if they can also run a tracert from your connection so they can observe the packetloss and latency you're experiencing.



Read The Full Thread:

Delay Getting Dial Tone/Hearing Incoming Caller


I've been having issues with my Vonage quality lately. Particularly, when I pick
Packet loss, server to you, tells the story. It's awful. First run the test
I ran the test two more times with the router still connected. The first time, the
As Steve pointed out to you, packetloss is whats causing the delay. It's very misleading
Thank you for the information. I just called Time Warner to try to explain the issue.
Thank you for the information. I'll try calling again to complain about my online
All of your test results including the tracert are very good. It shows very little
I ran the test again and had 0% packet loss. I ran it again and got the following: Speed
Also, in addition to my phone call to TWC, I emailed them as well. Here is their response: I

Darrell_G posted "Ask to speak with someone in advanced tech support and explain to them the packetloss" on 09/05/2007

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AK and HI residents pay $29.95 shipping. Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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