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Vonage "As to the comment of whether or not they are using Microsoft for the infrastructure,
"As to the comment of whether or not they are using Microsoft for the infrastructure, the more telling clue is that we have to even speculate at all. When was the last time, barring a tornado or other disaster, that you had to ponder what the infrastructure was behind the phone company?"
According to netcraft, they are using IIS and W2000 for their website, so it's highly possible that the back office is also MS-based. God help us.
As for pondering their infrastructure, they do have a different topology than a traditional phone company and are open to problems the phone company is not typically affected by (ISP outages, etc.). This week was particularly bad for me because earlier in the week, the ISP was out for a night. A backup phone is highly recommended.
"I suspect it is too expensive for them to afford the kind of overkill you have to have to reduce downtime to near zero."
They'll learn that it's not too expensive one way or another...either by installing an efficient, cost-effective system that can be replicated, or by losing their market. The internet does at least provide redundant cabling for them, so the least they could do is ensure their servers are up.
I do believe, though, it's the first time I've called a utility-type service company and the response was "we're rebooting our servers."
Yesterday, during the outage, I was able to get to their web site. I didn't see any indication of a service outage notification. I think they should at least provide some indication of a problem (especially if it's system-wide), rather than requiring people to call them (due to a phone outage) on a cell or backup phone system. Having to pay for a backup phone system to call them in order to find out about an outage in their system is a bit like salt in the wound.
Dave
Read The Full Thread: Can''t Make Calls
• Ok, I just tried calling a bunch of numbers and I got a long pause followed by a fast
• I am having the same issue. I called the vonage help desk and as of 3:41Eastern,
• Oh ok... at least I know there is something wrong on their end and it's not me. I'm
• I too have the same problem of not being able to dial out. This is about the fourth
• My service went down completely yesterday as well (860 Connecticut) - no dial
• Do we have any idea when the system will be back, if not already? I just got my new
• OK My bad. I got in touch with tech support. The guy I had was GREAT, just took really
• I have a question...
When I signed up for service, I distinctly remember going
• Re: the outage.
Vonage customer care replied that there was as service announcement
tom_sawyer70 posted ""As to the comment of whether or not they are using Microsoft for the infrastructure," on 07/14/2003 |
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