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Vonage "As to the comment of whether or not they are using Microsoft for the infrastructure,



"As to the comment of whether or not they are using Microsoft for the infrastructure, the more telling clue is that we have to even speculate at all. When was the last time, barring a tornado or other disaster, that you had to ponder what the infrastructure was behind the phone company?"

According to netcraft, they are using IIS and W2000 for their website, so it's highly possible that the back office is also MS-based. God help us.

As for pondering their infrastructure, they do have a different topology than a traditional phone company and are open to problems the phone company is not typically affected by (ISP outages, etc.). This week was particularly bad for me because earlier in the week, the ISP was out for a night. A backup phone is highly recommended.

"I suspect it is too expensive for them to afford the kind of overkill you have to have to reduce downtime to near zero."

They'll learn that it's not too expensive one way or another...either by installing an efficient, cost-effective system that can be replicated, or by losing their market. The internet does at least provide redundant cabling for them, so the least they could do is ensure their servers are up.

I do believe, though, it's the first time I've called a utility-type service company and the response was "we're rebooting our servers."

Yesterday, during the outage, I was able to get to their web site. I didn't see any indication of a service outage notification. I think they should at least provide some indication of a problem (especially if it's system-wide), rather than requiring people to call them (due to a phone outage) on a cell or backup phone system. Having to pay for a backup phone system to call them in order to find out about an outage in their system is a bit like salt in the wound.

Dave



Read The Full Thread:

Can''t Make Calls


Ok, I just tried calling a bunch of numbers and I got a long pause followed by a fast
I am having the same issue. I called the vonage help desk and as of 3:41Eastern,
Oh ok... at least I know there is something wrong on their end and it's not me. I'm
I too have the same problem of not being able to dial out. This is about the fourth
My service went down completely yesterday as well (860 Connecticut) - no dial
Do we have any idea when the system will be back, if not already? I just got my new
OK My bad. I got in touch with tech support. The guy I had was GREAT, just took really
I have a question... When I signed up for service, I distinctly remember going
Re: the outage. Vonage customer care replied that there was as service announcement

tom_sawyer70 posted ""As to the comment of whether or not they are using Microsoft for the infrastructure," on 07/14/2003

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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