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Vonage As promised update - As expected no movement from the FCC contact, but it was worth
As promised update - As expected no movement from the FCC contact, but it was worth a try.
On 4/22, I receive this email -
"I understand that you have an issue that requires immediate attention. I apologize for the delays you have experienced. Your issue has been escalated to the Executive Response Team and I will personally assist you in this matter.
I have reviewed the case at hand and have requested any new updates to be forwarded to my attention. As soon as I have any new information in regards to this issue, I will relay my findings to you.
We value you as a customer and strive to offer a great service and, when needed, fast and helpful customer care. Again, I apologize if you have been dissatisfied in these areas thus far. I am hopeful we will be able to assist you with a resolution that meets your needs.
We are dedicated to customer satisfaction. We look forward to your reply.
Sincerely,
Paul McCray
Executive Response Team
Monday-Friday 8:00am-8:00pm"
Well after 3 months, at least I finally show up on their radar screen as having a problem. I also called in to see what they could tell me. By the way, customer service wait times have gone away, I called on a Friday night, @ 9:00 PM, and waited less than 1 minute. The rep went to check "the spreadsheet", I bet that is a doosey of a spreadsheet by now. Well as expected, no new updates but she did open a ticket, as VongaeGirl recommended.
That's all for now, I'll let you know when I hear something back.
Read The Full Thread: LNP and FCC -
• Just to let you folks know, my LNP request went in 1/28/05, still waiting. I entered
• Vonage isn't FCC regulated, so contacting them isn't going to make a difference.
• My request also went in on January 28 and I am still waiting. While I have been receiving
• Shoot Gents,
Your complaining because it's three months to port your whole
• I have to say that nothing has held so much promise and missed by so much. I have called
• Following is the text from the last five e-mails I received from Vonage Customer
• They (Vonage) are very good at saying anything to keep you from cancelling your
• I received an e-mail from Vonage today that my transfer is now complete. So, I guess
• Thanks billcoff for your update. I've decided that I'm going to request a credit
razrback posted "As promised update - As expected no movement from the FCC contact, but it was worth" on 04/23/2005 |
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