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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage As one who has been trying really hard for over 8 months to get my Vonage service



As one who has been trying really hard for over 8 months to get my Vonage service going I have now switched to Shaw digital phone and I thought I would give a final update. I had really hoped I would not need to have to switch to SDP as Shaw was definitely not my first choice for several reasons!

I was a bit put off by the fact that long distance calling (besides Canada and the US) was limited to 1000 minutes while Vonage had unlimited minutes for the country I called the most: France. However, after analyzing my traffic over the past 8 months I realized that I never exceeded 350 minutes a month, so that should not really be a limiting factor.

Another point which was not in favour of Shaw was the price. Basically it's $15 more per month. However, I had to get super high speed cable to get Vonage to work somewhat, while I really only need regular high speed for my Internet use. So I dropped back to regular high speed and saved $10 / month over super high speed Internet. Shaw also provides a free distinctive ring. I was paying $4.95 / month on my Telus other line to have my fax machine on it. I cancelled that and now use the Shaw free distinctive ring for my fax, so another $5 saving. By doing that my final cost is exactly the same as Vonage as I was able to save $15 a month. So the cost is even, as long as I don't exceed 1000 minutes a month (Canada and US are unlimited). I can also call Taiwan, where my son lives part of the year, within the 1000 free minutes while I had to pay extra with Vonage.

Altogether Shaw digital phone did not turn out such a bad deal after all. I must say that since I have switched, my phone is back to crystal clear clarity and my friends are once again accepting to call me (they were really put off by the very poor call quality I had before)! I have similar features to the Vonage contract I had before and I also get enhanced 911 and 4 hours battery back-up in case of power outage.

I still wish I could have stayed with Vonage as I could take the box with me when I am travelling and I also liked the free call feature for other people calling a Vonage number. And I liked the idea of not being with a Shaw monopoly. Unfortunately, Vonage did not work for me and I am at least glad that I can get good quality with Shaw digital phone for a similar cost.

I know Vonage works well for many people (I personally know several of them), it just was not the case for me despite a huge amount of time spent trying to get the system working. So, the ONLY two things I am still upset about my Vonage experience are:

1/ the $49.99 charged by Vonage to terminate the service while the reason of me leaving them was not my choice but the simple fact that they could not deliver a good service in MY case. I do think that this a very unfair policy and it is almost unethical. I think such a big company should look at cases on an individual basis and apply its discretion about the disconnection charge, instead of saying "we apply the disconnection fee no matter what".

2/ the way Vonage deals with emails and letters. Over the last month I have sent 2 snail mails and 6 emails, not getting a single reply to either of them! Something is really missing in the customer support department...

Based on my experience, my advice to new Vonage customers is as follows:

- make sure your system works perfectly fine before the end of the 30 day free trial .
- Don't believe technical support when they recommend that you continue trying beyond the free trial period. If you do so, like I did, you will have to pay the $49.99 disconnection fee, no matter what!

I really wish none of those reading this will have to go through the frustration I experienced with the Vonage quality of service. Unfortunately, it is statistically probable that at least some will! Good luck to all!



Read The Full Thread:

After 8 months trying to get Vonage to work I''m quitting.


I had real hopes when I switched to Vonage 8 months ago. I was not expecting perfection
Take care, too bad you couldn't get it to work properly. Are you using Cable
I tried both high speed Telus ADSL and Shaw cable. Surprisingly, I actually got
I have only tried Vonage with cable, I use Cogeco Cable. I had DSL before Primus
Our service has been so unreliable (with a very fast Cogeco connection) that we
If you want to cancel your Vonage service you need to call them.
Unfortunately, this is correct. You need to call them, contrary to their own Terms
My 1 year anniversary is coming up in October, I am happy with Vonage, but maybe

pdubois posted "As one who has been trying really hard for over 8 months to get my Vonage service" on 07/02/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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