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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Vonage As of a couple months ago, I'm up to 4 Vonage phone numbers - two personal and two



As of a couple months ago, I'm up to 4 Vonage phone numbers - two personal and two business on a separate account. The two personal were most recently on two different adapters - an old Motorola VT1000 and an RT31P2, while the business phone and fax lines are on a single RTP300. That setup has been working fine for the last 2-3 months. Last night, both personal numbers, on two different brands/models of adapters, started losing Vonage connectivity. They were both intermittent - the phone light on the RT31P2 going on and off randomly, and the VT alternating between steady and 4 blinks. When the lights weren't on, I had no dialtone if I went off-hook, BUT I could still receive calls just fine! And, if in the middle of a call, the call would stay connected even if the lights indicated a disconnect.

Meanwhile, the RTP300 and its two lines remained absolutely rock solid, with no problems at all! All three Vonage devices were plugged into different ports on the same primary WRT54G router.

After the normal BS trying to deal with Vonage customer service - 4 calls, redirected to level 2 and then disconnected - repeatedly! - I finally did get through to a level 2 tech, who started trying to troubleshoot with me. He was initially as stumped as I was. He tried a number of different settings, with no luck. Finally, in an attempt to simplify, I had him move the line from the VT to the other port on the RT31P2, and remove the VT from the setup totally. Once that was done, the problem was still there, but the two lines weren't in sync - sometimes both lights lit and dialtone available, sometimes 1, sometimes the other, sometimes neither. Meanwhile, as before, even when the lights were off and no dialtone was present, the lines would still ring for an incoming call and work just fine!

I had an idea from a thread here about troubleshooting, and asked him to check which "RTP Relay" server the 4 lines were using. He said that sounded like a good idea, and said if I was talking to other techs in the future, that they refer to those as "proxy servers." Sure enough, when he checked, both RTP300 lines were using one server, and the two on the RT31P2 were using two different servers, both different from the ones the RTP300 was using. He re-homed the two lines on the RT31P2 to the server the RTP300 lines were using, and everything locked in and has been solid ever since - several hours now.

So, that's solved the problem *for me*, but I think they have two servers here in the DFW area not working correctly since last night. Likely there are lots of folks in this area with troubles, although there's no outage info on the website. In the meantime, if it had not been for the other two working lines, might have never thought to try that fix. But something to keep in mind for others here if your lines suddenly start acting the same way.

-Gary-



Read The Full Thread:

VERY strange Vonage problem - solved - info for others



DallasFlier posted "As of a couple months ago, I'm up to 4 Vonage phone numbers - two personal and two" on 04/18/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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