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Vonage As has been said, this is not an uncommon problem, and not unique to Vonage, and
As has been said, this is not an uncommon problem, and not unique to Vonage, and not even to VoIP. It's just part of the whole number-portability morass.
Just a couple of months ago the same thing happened when a friend of mine moved his mother into a new house and ordered new service for her with one of our two local cable companies, the one that's not also the incumbent local exchange carrier. He chose the TV/Internet/Phone package for her, and the cable company assigned her a number, installed all the equpment, and everything seemed to be ok. My friend could call his mother from his cable-company phone. She could make calls. Looked good.
But then they tried to phone her number from a non-cable-company telephone. They reached some completely different person.
It seems that a customer of the cable company had decided to switch to the new fiber cable/internet/TV offering of the other company (the one that's also the ILEC). The ILEC issued the port order, and the number got pulled out of the cable company's allotment, but the cable company did the same thing Vonage apparently did here: instead of marking the number "ported away" they marked it "available".
In this case, the problem was discovered the first day, but only because of a chance call from another carrier.
You said
Number portability is a mess, and you really do have to check any new phone service from multiple providers to be sure that it works. In fact, you have to check your phone service all the time these days, because providers don't give a ratatouille about calls to or from other providers these days. They'll take your monthly payment and don't really care whether your service works right as long as you keep paying.
By paying for seven months for service that wasn't working, you're a primary demonstration of why this policy makes money for them.
Read The Full Thread: Vonage gave us "NEW" number that is someone else''s
• Just found out that the new phone number we requested is actually owned by someone
• Here's probably what happened - I've had relatives have this issue with other
• Yes, we figured out the number had been ported out - we talked to the other person.
jcovert posted "As has been said, this is not an uncommon problem, and not unique to Vonage, and" on 06/05/2007 |
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