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Vonage As far as "horrible customer service" 90% of the people are probably referring



As far as "horrible customer service" 90% of the people are probably referring to "long hold times" or "emails that never get answered". It's not that we "ignore" or "don't care", its that our customer base has grown at such a rapid rate, it takes time to build a sufficient workforce and bring everyone up to speed knowledgewise. We are actively adding 50+ agents a week and will continue to do so until hold times are virtually non-existant and e-mails are same day answered. I can tell you this though, things will only get better, in the last month alone i've seen hold times drop significantly. This year alone we plan on adding at least 1,000+ customer service/tech people. So my advice, is to stick it out , you'll see. 8)



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Should I stay or should I go?


I have had Vonage for 3 years now. However while reading peoples post over the last
If you are not having any issues I would with what is working. As far as Time Warner
Three years and no problems? I've only been here 2 months and had had little or no
Thanks for the advice. I hope to never need customer service but we all know that
You can always go with Comcast. They plan to come out with their own version of VoIP
Time Warner's VOIP service is at least $20 more per month than Vonage. That doesn't
Vonage now has 600,000 subscribers, and most must be pretty satisfied or they'd
Man, that's an odd to leave with no problems, or any benefit from another service.
I haven't used them for sometime. The last time I had to use tech support was over

enigma91884 posted "As far as "horrible customer service" 90% of the people are probably referring" on 04/17/2005

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