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Vonage As an ex Vonage employee my advice is this. 1 get another number until you straighten
As an ex Vonage employee my advice is this. 1 get another number until you straighten out your issue. Call Vonage ( be prepared for at least 5 or 6 hours of hell) Do not give them any info - phone number, account number, name, issue or anything. Tell them to put a manager on not a supervisor. They will tell you that you need to give them some information to relay to the manager. Tell them you are canceling your account ( even if you are not) and you want a manager NOW. Vonage employees are watched for hang ups so they can't hang up on you or it will go against them ( a call may drop and very often does - you have to call back then) Tell them you are not speaking to anyone but a manager - be very firm. When someone does get on the phone it will probably be a supervisor. Make sure you are speaking to someone in the United States. Ask if the person you are speaking to is a supervisor or a manager. If it is a supervisor tell them they will put a manager on and only a manager. If you get switched to account management you will need to start the process again in getting a manager. Once you get a manager on DEMAND your issue be resolved. Trust me they have the powers to make things happen. There are phone calls that can be made. Get that managers name. If they need to get back to you make sure to give them a time to call back when you are home and a correct phone number but do not offer that just tell them you are not getting off of the phone until the issue is resolved after three or four times of them telling you they have to get back to you they just might have too (maybe) Tell them you are recording the phone conversations for your records ( even if you are not). If they do not call back call the better business bureau.
If you want action out of Vonage then you will need to take a firm stance and prepare for battle. Do not let them weasel out of anything because they will. Tell them you are not getting off the phone until something is done! And get names, document everything. Record the call if you can.
Good luck!
Read The Full Thread: Help with phone porting nightmare!!!
• I've called my local phone carrier and spoke to their porting department. They
• After calling both corporate offices I now have my home phone on through Cox. They
• It doesn't matter who screwed up Vonage should be taking care of their customers
• Vonage does not actually port your number. This is done through third parties
• Probably the worst thing of all about this is that the REAL LNP Dept. at Vonage DOES
• That is true the waiting game can be played by both sides but as I said prepare for
Movado posted "As an ex Vonage employee my advice is this. 1 get another number until you straighten" on 02/23/2006 |
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