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Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage As an ex Vonage employee my advice is this. 1 get another number until you straighten



As an ex Vonage employee my advice is this. 1 get another number until you straighten out your issue. Call Vonage ( be prepared for at least 5 or 6 hours of hell) Do not give them any info - phone number, account number, name, issue or anything. Tell them to put a manager on not a supervisor. They will tell you that you need to give them some information to relay to the manager. Tell them you are canceling your account ( even if you are not) and you want a manager NOW. Vonage employees are watched for hang ups so they can't hang up on you or it will go against them ( a call may drop and very often does - you have to call back then) Tell them you are not speaking to anyone but a manager - be very firm. When someone does get on the phone it will probably be a supervisor. Make sure you are speaking to someone in the United States. Ask if the person you are speaking to is a supervisor or a manager. If it is a supervisor tell them they will put a manager on and only a manager. If you get switched to account management you will need to start the process again in getting a manager. Once you get a manager on DEMAND your issue be resolved. Trust me they have the powers to make things happen. There are phone calls that can be made. Get that managers name. If they need to get back to you make sure to give them a time to call back when you are home and a correct phone number but do not offer that just tell them you are not getting off of the phone until the issue is resolved after three or four times of them telling you they have to get back to you they just might have too (maybe) Tell them you are recording the phone conversations for your records ( even if you are not). If they do not call back call the better business bureau.

If you want action out of Vonage then you will need to take a firm stance and prepare for battle. Do not let them weasel out of anything because they will. Tell them you are not getting off the phone until something is done! And get names, document everything. Record the call if you can.

Good luck!



Read The Full Thread:

Help with phone porting nightmare!!!


I've called my local phone carrier and spoke to their porting department. They
After calling both corporate offices I now have my home phone on through Cox. They
It doesn't matter who screwed up Vonage should be taking care of their customers
Vonage does not actually port your number. This is done through third parties
Probably the worst thing of all about this is that the REAL LNP Dept. at Vonage DOES
That is true the waiting game can be played by both sides but as I said prepare for

Movado posted "As an ex Vonage employee my advice is this. 1 get another number until you straighten" on 02/23/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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