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Vonage As a NOC technician with another telecommunications company I have found that
As a NOC technician with another telecommunications company I have found that some of our business customers have frequent caller ID issues when calling Vonage phone numbers.
Here is how caller ID works:
When a person makes a phone call, they (of course) send the number they are calling from as caller ID info. The switching office where the TERMINATING number resides then takes that caller ID number and searches a database to find a name that matches it. Both the name and the number are then delivered to the called (terminating) number when the call is completed. Bottom line: the telco that is RECEIVING a call is responsible for providing the name portion of the caller ID info.
All other carriers that we interface with have their databases up to date; all caller ID name info is displaying correctly for calls to numbers both within our network and outside of it. However, when a Vonage phone receives a call from one of our subscribers, Vonage is apparently still dipping into a database that is out of date and, in many cases, displaying the wrong name to the called party.
When a business changes its name, it is important that all national CNAM (caller ID name) databases are kept up to date. We have updated all the ones that we are responsible for. And all other telecom carriers have updated theirs as well. But Vonage seems to not be doing this.
Vonage only provides one help number. When I call it, I have to navigate through numerous layers of menus! However, there isn't an option that specifically addresses this issue. When I finally do speak to a live body, I am told that the problem is on our end when clearly it is not.
Has anyone else encountered this issue or similar? Were you able to get it resolved? If so, how?
Please respond.
Read The Full Thread: Caller ID
• Is anyone else having Caller ID trouble? Sometimes my caller ID works fine and
• out of area means just that. that it's not available in their database of numbers.
• We only got Name last week, but already mostly the out of area ones are "junk" calls
• I can believe that some of these are probably Vonage's fault, but I don't believe
• Yes! If you have a number I could call and speak to an engineer that would be great.
So
• I am having a problem my my number showing up on others caller id. I call my friends
nerleman posted "As a NOC technician with another telecommunications company I have found that" on 03/08/2006 |
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