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Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

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Vonage As a FYI for everyone: I switched to Vonage in late Feb and haven't looked back

As a FYI for everyone:

I switched to Vonage in late Feb and haven't looked back since. The service is awesome (except for a couple of minor annoyances - see my other posts) and the price is unbeatable.

However, Vonage - like most start-ups rely way too heavily on their web site, email and their Dashboard in particular to solve all customer problems, issues, complaints, gripes or just questions. The one thing they do not have is enough real people answering real telephones.

Let me explain; First, I ordered a virtual number for Texas via the Dashboard, it debited my account (it was in credit at the time) and I received the virtual number via email about 2 minutes later. Outstanding service. The virtual number was active within 20 minutes and it has worked flawlessly.

So amazed with this unbelieveable service, I ordered another virtual number 2 days later, this time for NJ. Once again, I do it from the Dashboard - and here is where it all went horribly wrong.

I placed the order - it hit my credit card that was on file (which was maxed at the time), got declined and failed. So, still in the Dashboard, I change my credit card details to another card - and it successfully charged me for a new virtual number. All well and good, you say.

But... because it failed the first time it never sent me the email with the new virtual number (fair enough - it could not charge my credit card) but even after I changed the card and successfully paid for it - it still did nothing. No email, no virtual number, just a statement on Billing telling me that I just gave Vonage $15.09 and received nothing in return.

So I wait a day. Nothing. So I wait 2 days. Nothing. So I call 1-VONAGE-HELP - get put on hold for 20 minutes and then cut off. This happens 4 times. I've just lost 160 minutes of my life - on hold - with nothing to show for it.

I sent them a lengthy email, detailing what happened and can they 1. enable the new NJ number or 2. credit my credit card immediately.

Several email later and 2 voicemail later - during which Vonage almost deleted my first virtual number because they thought that is what I was complaining about - I give up. I sent them a final email telling them to either 1. Enable the NJ virtual number or 2. Credit my credit card.

A day passes and I get a email (with no explanation whatsoever) that my order for the second virtual number has been cancelled. I log into Dashboard and I see that I have been credited for $15.08 and that the second virtual number has been cancelled.

I order (again) the second number - and this time because my credit card was instantly approved, I receive the virtual number withing 2 minutes and it's live 7 minutes later.

The moral to this little story is:- 1> Always have a credit card that is not maxed as your default card in Dashboard and 2> Vonage needs to get their act together and get MORE PEOPLE MANNING THE PHONES.

All of this aggravation, annoyance and lost time could have been solved in 10 seconds with a real live Customer Support person rather than over 4 days.

Thay don't even know how close they came to losing a Unlimited customer...

Papu Papu

Read The Full Thread:

Vonage - too reliant on web site, not enough real people

RE: "Customer Service, 1-VONAGE-HELP" - So is it just me that gets cut off after
this might help
I have not experienced any dropped calls when calling them in the past. I need to

I've emailed customer service a few times and found them to be very responsive.
I agree Nasty. I've had so much better luck with emailing. Their pretty quick with
Normally I would agree. I've found that email is usually much better than calling. However,

papupapu posted "As a FYI for everyone: I switched to Vonage in late Feb and haven't looked back" on 04/08/2003

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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