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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

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Salt Lake City: impressions after several months

Vonage Reviews

Vonage As a FYI for everyone: I switched to Vonage in late Feb and haven't looked back

As a FYI for everyone:

I switched to Vonage in late Feb and haven't looked back since. The service is awesome (except for a couple of minor annoyances - see my other posts) and the price is unbeatable.

However, Vonage - like most start-ups rely way too heavily on their web site, email and their Dashboard in particular to solve all customer problems, issues, complaints, gripes or just questions. The one thing they do not have is enough real people answering real telephones.

Let me explain; First, I ordered a virtual number for Texas via the Dashboard, it debited my account (it was in credit at the time) and I received the virtual number via email about 2 minutes later. Outstanding service. The virtual number was active within 20 minutes and it has worked flawlessly.

So amazed with this unbelieveable service, I ordered another virtual number 2 days later, this time for NJ. Once again, I do it from the Dashboard - and here is where it all went horribly wrong.

I placed the order - it hit my credit card that was on file (which was maxed at the time), got declined and failed. So, still in the Dashboard, I change my credit card details to another card - and it successfully charged me for a new virtual number. All well and good, you say.

But... because it failed the first time it never sent me the email with the new virtual number (fair enough - it could not charge my credit card) but even after I changed the card and successfully paid for it - it still did nothing. No email, no virtual number, just a statement on Billing telling me that I just gave Vonage $15.09 and received nothing in return.

So I wait a day. Nothing. So I wait 2 days. Nothing. So I call 1-VONAGE-HELP - get put on hold for 20 minutes and then cut off. This happens 4 times. I've just lost 160 minutes of my life - on hold - with nothing to show for it.

I sent them a lengthy email, detailing what happened and can they 1. enable the new NJ number or 2. credit my credit card immediately.

Several email later and 2 voicemail later - during which Vonage almost deleted my first virtual number because they thought that is what I was complaining about - I give up. I sent them a final email telling them to either 1. Enable the NJ virtual number or 2. Credit my credit card.

A day passes and I get a email (with no explanation whatsoever) that my order for the second virtual number has been cancelled. I log into Dashboard and I see that I have been credited for $15.08 and that the second virtual number has been cancelled.

I order (again) the second number - and this time because my credit card was instantly approved, I receive the virtual number withing 2 minutes and it's live 7 minutes later.

The moral to this little story is:- 1> Always have a credit card that is not maxed as your default card in Dashboard and 2> Vonage needs to get their act together and get MORE PEOPLE MANNING THE PHONES.

All of this aggravation, annoyance and lost time could have been solved in 10 seconds with a real live Customer Support person rather than over 4 days.

Thay don't even know how close they came to losing a Unlimited customer...

Papu Papu

Read The Full Thread:

Vonage - too reliant on web site, not enough real people

RE: "Customer Service, 1-VONAGE-HELP" - So is it just me that gets cut off after
this might help
I have not experienced any dropped calls when calling them in the past. I need to

I've emailed customer service a few times and found them to be very responsive.
I agree Nasty. I've had so much better luck with emailing. Their pretty quick with
Normally I would agree. I've found that email is usually much better than calling. However,

papupapu posted "As a FYI for everyone: I switched to Vonage in late Feb and haven't looked back" on 04/08/2003

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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