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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26


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Vonage As a FYI for everyone: I switched to Vonage in late Feb and haven't looked back



As a FYI for everyone:

I switched to Vonage in late Feb and haven't looked back since. The service is awesome (except for a couple of minor annoyances - see my other posts) and the price is unbeatable.

However, Vonage - like most start-ups rely way too heavily on their web site, email and their Dashboard in particular to solve all customer problems, issues, complaints, gripes or just questions. The one thing they do not have is enough real people answering real telephones.

Let me explain; First, I ordered a virtual number for Texas via the Dashboard, it debited my account (it was in credit at the time) and I received the virtual number via email about 2 minutes later. Outstanding service. The virtual number was active within 20 minutes and it has worked flawlessly.

So amazed with this unbelieveable service, I ordered another virtual number 2 days later, this time for NJ. Once again, I do it from the Dashboard - and here is where it all went horribly wrong.

I placed the order - it hit my credit card that was on file (which was maxed at the time), got declined and failed. So, still in the Dashboard, I change my credit card details to another card - and it successfully charged me for a new virtual number. All well and good, you say.

But... because it failed the first time it never sent me the email with the new virtual number (fair enough - it could not charge my credit card) but even after I changed the card and successfully paid for it - it still did nothing. No email, no virtual number, just a statement on Billing telling me that I just gave Vonage $15.09 and received nothing in return.

So I wait a day. Nothing. So I wait 2 days. Nothing. So I call 1-VONAGE-HELP - get put on hold for 20 minutes and then cut off. This happens 4 times. I've just lost 160 minutes of my life - on hold - with nothing to show for it.

I sent them a lengthy email, detailing what happened and can they 1. enable the new NJ number or 2. credit my credit card immediately.

Several email later and 2 voicemail later - during which Vonage almost deleted my first virtual number because they thought that is what I was complaining about - I give up. I sent them a final email telling them to either 1. Enable the NJ virtual number or 2. Credit my credit card.

A day passes and I get a email (with no explanation whatsoever) that my order for the second virtual number has been cancelled. I log into Dashboard and I see that I have been credited for $15.08 and that the second virtual number has been cancelled.

I order (again) the second number - and this time because my credit card was instantly approved, I receive the virtual number withing 2 minutes and it's live 7 minutes later.

The moral to this little story is:- 1> Always have a credit card that is not maxed as your default card in Dashboard and 2> Vonage needs to get their act together and get MORE PEOPLE MANNING THE PHONES.

All of this aggravation, annoyance and lost time could have been solved in 10 seconds with a real live Customer Support person rather than over 4 days.

Thay don't even know how close they came to losing a Unlimited customer...

Papu Papu



Read The Full Thread:

Vonage - too reliant on web site, not enough real people


RE: "Customer Service, 1-VONAGE-HELP" - So is it just me that gets cut off after
this might help
I have not experienced any dropped calls when calling them in the past. I need to


I've emailed customer service a few times and found them to be very responsive.
I agree Nasty. I've had so much better luck with emailing. Their pretty quick with
Normally I would agree. I've found that email is usually much better than calling. However,

papupapu posted "As a FYI for everyone: I switched to Vonage in late Feb and haven't looked back" on 04/08/2003

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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