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tplink Posted:
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Vonage Are you saying that you are cancelling yoru service because you did not get a free

Are you saying that you are cancelling yoru service because you did not get a free hardware update?

When you want a new cell phone, does your cell phone company give you a free phone without asking you to extend your contract? Vonage is not doing anything different than the cell companies.

When my adapter eventuallu fails, I expect that I will have to buy a new one, call Vonage and have them register my number sto the new adapter. I do not expect them to give me a free adapter.

I hesitated to jump in here for a while, but the notion keeps bugging me from time to time. :roll:
Now this is not going to be a tip for this individual so much as a way to get something off my chest.

I mean let's face it. This guy seems to be incapable of writing a coherent sentence. The guys who followed up were struggling to understand his beef. Me too for that matter.

Now anybody who has spent any time on the 'net knows that you meet your share of psychotics and schizoids. And I alluded to that aspect earlier about the people who think if it's on the net it ought to be free. (That the folks who devote their working lives to providing it wouldn't get a pay check that way never enters into their thinking.)

If this individual is one of them it should be obvious to Vonage that to let him go is more of a gain than a loss. I mean to strive for 100% customer satisfaction in this world is not onlly unrealistic, it is idiotic and pollyannaish :!:

It would be like Chamberlain returning from Munich and announcing that he had reached the man on an intellictual level and had talked some sense into him.

Now, having said all that, I think I see what this guy is driving at. And if this is not a correct assessment, let it stand for the purpose of my argument anyway.

I think he thinks that he got his adapter free in the beginning and now that he is opting for a better plan (his upgrading?) and entering into a new contract then he should be entitled to a new device comped by Vonage.

Now as much as I am a guy who hates the parasites on this planet, I too have a problem with this business of furnishing a free gizmo to get a ring in the customer's nose and then when he is comfortable and would have to go to the trouble of changing companies (normal human inertia at having to face the unknown - which is what is hoped can be exploited here) that now we can get him to foot the bill for any future devices or replacements.

In other words, let's dangle a freebie in front of the dude and get him signed up and see if this sale sticks on the wall. :eek:

Let's say that you want electrical service to that new house you bought or built. The company says fine. We will provide you a meter free of charge at signup, but you are responsible for its maintenance, upkeep, and replacement after the warranty period. Give us a call if it looks like it is spinning like a gyroscope and we will connect you with a gal in New Dehli.

Now I am not picking on Vonage alone here. Verizon does me the same way with their router. Mine went out after one year but fortunately I had signed up for TV service after my initial signup, and that extended the warranty on the device somehow. But when that comes to one year then it's 140 smackers for a new one.

HUH :!:

"Yessir! The STBs are covered month-to-month because you rent them. If they go bad we send you a new one. But the gateway that provides your on-screen Program Guide, your Video On Demand, your pause, play, rewind and all that? Naw. You gotta provide that yerself. It's not part of the service we contract to supply you." :oops:

What's next? The Electric company starts renting you the aluminum feeder they sting/bury to your premise?

[Update: Talked to someone in tech support who negated that info that I was told by someone in Verizon C/S. When I have TV service the gateway/router stays covered and does not go out of warranty.
Whew! Some sanity here!!!]

Read The Full Thread:

I decided to cancel today.

Well after two years I am canceling. I called to get a upgrade of my vonage device
Looks like both sides are winners here. Good luck.
Why didn't you just buy a wireless router? Or a wireless vonage adapter from a box
Well Why should I get stuck into a new 2 year agreement if they wont update my equipment.
hmmm, I believe after your initial 2 years you are month to month.
6.2 Automatic Renewal. The terms of this agreement automatically renew
Are you saying that you are cancelling yoru service because you did not get a free
You must not be part of the new "beggar" generation, who expect everything to be
He (nighthalk) first said he cancelled, because they would not give him new equipment
Some people are VERY hard to please.

Arthur_lw posted "Are you saying that you are cancelling yoru service because you did not get a free" on 03/02/2008

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