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In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
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In The Forum:
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Vonage Are you aware of Vonage's billing and their refusal to credit customers accounts



Are you aware of Vonage's billing and their refusal to credit customers accounts when they cancel their service?
I have used Vonage for over 2 year and was very happy with the service. However, I desided to change my service for right now as I will be with a home phone for the next 6 months. I was very surprised to find that Vonage billed my credit card 3 days ago and WILL NOT credit me the remaining $30 for the time that I will not be using their service this month. I tried to explain to the CS rep. how this did not make sense and was not ethical. A company should not steal money from their customers just because the customer wished to make a change.
I was hoping to return to the Vonage fold when I was in my home and required a home phone system and I have marketing for Vonage for the last 2 years as to what a great service they offer.
This has now changed! It is my right to refuse to use a company that deals with the comsumers in an unethical manner and refuses to return that which does not belong to them.
I just hope other people have this information before they get a shock like it did.
Why can't a company just do right by their customers and work on the repeat business instead of running future (word of mouth) buisness off?



Read The Full Thread:

Ethical Business Billing


Did you read the Terms of Service? What that says is once the term starts,
No. It is a 2 year contract that you are locked in to. The first year is discounted,
I am thinking about having a family member get DirecTV. The $29.99 plan looks good,

kilgrave posted "Are you aware of Vonage's billing and their refusal to credit customers accounts" on 11/24/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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