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Vonage Are we missing the problem here? Not who made the mistake, but that Vonage customer
Are we missing the problem here? Not who made the mistake, but that Vonage customer service is rude. Smart comments like that should have never be made to a customer, we pay your check. I have been in Customer Service for over 20 years. I would be fired in a second if I would ever say anything like that to a customer. You should not have to call back three of four times until you get the answer that you want. One call, that should do it all.
Don't count on your credit until you see it. This is part of the three call policy.
Call one: you are denied
Call two: We are sorry, let me credit you
Call three: Where is my credit, "Just cancel my account"
You do not treat customer this way, make one call do it. This is a great company, but they need to do changes in the CS department. I just Don't understand why someone at a great company like this Don't see it. The customer service people can make or break you. I do know that sometime the customer is wrong, but you never say it. You do the best to make it right.
Read The Full Thread: BAD customer service
• No it's not. As I said above, the numbering scheme really is quite simple. Furthermore,
• -
Just had my first billing error, so far $36 plus taxes. Did they care? NOOOOOO
• What kind of billing error did you have?
• Hi,
I phoned a few numbers in the UK which I was told were free. Apparently anyone
• If you've lived in the UK that recently I'm surprised you are not aware of the concept
• I was going to suggest that maybe they were dialing a cell phone (mobile in the U.K),
• No it was not a mobile number. So phoning the UK is a bit of a gamble!
I suppose
• I would call Vonage back again and talk to someone different. I have called customer
• Did you even look on the international rates page? NGN is clearly listed there
• Hey great work, I think this is now solved, a lesson learned the hard way.
danielbo posted "Are we missing the problem here? Not who made the mistake, but that Vonage customer" on 06/04/2007 |
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