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Vonage Are the first two digits of the number "90" (Turkey [no, not you, the country])?



Are the first two digits of the number "90" (Turkey [no, not you, the country])? Did you forget the "#" in the "#90" or dial it before the adapter dialtone had gotten solid after the flash? Or did you leave off the "1" (the U.S. country code) in the number when transferring, resulting in a transfer to an actual international number somewhere?

It was because of a fear that people would make these sort of mistakes and gripe (forum automatically blanked the b-word) about the charges that international forwarding and transferring are either disabled or were disabled. In other words, because some people aren't careful, the rest of us have to lose features we'd like to have.

Under Billing, over on the right, "Request a credit". Enter Request Reason "Other", the transaction ID of the call that actually has the charge, and for Description just say "misdialled" and nothing else. At least as long as it's only a 1 minute call, which is what I assume would have happened. It's especially bad with country code 90, because the "this is a wrong number" recordings there return "answer" supervision so it appears as though you actually reached something.



Read The Full Thread:

Transferred call being charged as an International call


I transferred a call to my local area code and I went to check my web account and I
The other important thing you left out D is if the initial call was international? If
The initial call and the transferred call were all placed within my local area
In May I placed a call from my Vonage line (407 area code in U.S.) to 678 area code
To get this corrected, you are going to have to contact Vonage support, specifically
This is just a generic Billing error in the system. If you were not refunded $17
I didn't think it was possible to transfer a call to an international number.

jcovert posted "Are the first two digits of the number "90" (Turkey [no, not you, the country])?" on 06/02/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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