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Vonage And thus the reason why I'm being persistent here. I've worked in customer service



And thus the reason why I'm being persistent here. I've worked in customer service for the last seventeen years now, including three years of call center work. In fact right now I work from home on a call center project as a live agent for a major electronics retailer.

Setting call handle times is one thing, but you cannot sacrifice quality and customer satisfaction in the name of call volume. Although I don't believe that is what is happening here - and if it is, it's particularly horrible since I'm generally a self-sufficient and resourceful individual. If I don't have to deal with another person on the phone, I won't. If I'm calling, generally it is something that is difficult enough that it takes more than a few minutes to resolve. My last several calls to Vonage this month have been 9 minutes, 2 hours (both w/ tech support), and then 20 minutes with JP. If I'm already burning up precious clock time, you might as well do the job right, ESPECIALLY when I specifically asked JP to make sure all of this was noted in my account log.

All my tech support calls were properly logged. They also have a log of all my e-mail conversations since Friday. But JP's is missing, so it's aggrivating. I'll give Vonage one more chance here, and if customer service fails me again, then I'll be whipping out the recorder and recording every single conversation to be absolutely 199% sure there is a record of the conversation, and I'll start holding some people's feet to the fire here.



Read The Full Thread:

I thought customer service was getting better. It isn''t.


Well over the last several weeks talking to Vonage customer service and technical
I'm brand new with Vonage. They haven't even connected my incoming calls yet,
Before you go, don't let the issues with customer service immediately turn you
So, any suggestions on who I should be talking to within Vonage to impress upon
So, I just got done speaking with JP, a customer care supervisor in the Philippines.
For what it's worth, I ordered something from Amazon, on the Friday before Thanksgiving,
Bear in mind it is the month of December......Christmas heavy delays in shipping
If this was an issue to blame on UPS, that would be one thing, but UPS is not to blame
Just so you know, the devices that Vonage ships out do not ship from a Vonage owned
After talking with supervisor JP, I'm not sure that the 3rd party warehouse dropped

kamnet posted "And thus the reason why I'm being persistent here. I've worked in customer service" on 12/15/2008

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†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

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