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Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44


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Vonage And thus the reason why I'm being persistent here. I've worked in customer service



And thus the reason why I'm being persistent here. I've worked in customer service for the last seventeen years now, including three years of call center work. In fact right now I work from home on a call center project as a live agent for a major electronics retailer.

Setting call handle times is one thing, but you cannot sacrifice quality and customer satisfaction in the name of call volume. Although I don't believe that is what is happening here - and if it is, it's particularly horrible since I'm generally a self-sufficient and resourceful individual. If I don't have to deal with another person on the phone, I won't. If I'm calling, generally it is something that is difficult enough that it takes more than a few minutes to resolve. My last several calls to Vonage this month have been 9 minutes, 2 hours (both w/ tech support), and then 20 minutes with JP. If I'm already burning up precious clock time, you might as well do the job right, ESPECIALLY when I specifically asked JP to make sure all of this was noted in my account log.

All my tech support calls were properly logged. They also have a log of all my e-mail conversations since Friday. But JP's is missing, so it's aggrivating. I'll give Vonage one more chance here, and if customer service fails me again, then I'll be whipping out the recorder and recording every single conversation to be absolutely 199% sure there is a record of the conversation, and I'll start holding some people's feet to the fire here.



Read The Full Thread:

I thought customer service was getting better. It isn''t.


Well over the last several weeks talking to Vonage customer service and technical
I'm brand new with Vonage. They haven't even connected my incoming calls yet,
Before you go, don't let the issues with customer service immediately turn you
So, any suggestions on who I should be talking to within Vonage to impress upon
So, I just got done speaking with JP, a customer care supervisor in the Philippines.
For what it's worth, I ordered something from Amazon, on the Friday before Thanksgiving,
Bear in mind it is the month of December......Christmas heavy delays in shipping
If this was an issue to blame on UPS, that would be one thing, but UPS is not to blame
Just so you know, the devices that Vonage ships out do not ship from a Vonage owned
After talking with supervisor JP, I'm not sure that the 3rd party warehouse dropped

kamnet posted "And thus the reason why I'm being persistent here. I've worked in customer service" on 12/15/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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