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sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

opostlden Posted:
Ïîñìîòðèòå âèäåî è
çàáåðèòå Ñâîè 25
Åâðî óæå ñåãîäíÿ
æå, ïîêà òèêàåò
òàéìåð!
http://www.youtu
be.co...
In The Forum:
Vonage
Topic:
25 åâðî çà ð&
On May 24, 2012 at 06:01:18

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

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Vonage And the drama goes on. Remember last week, good ol' supervisor JP? Well, seeing

And the drama goes on. Remember last week, good ol' supervisor JP? Well, seeing as this is a pretty excellent example of poor customer service, I asked JP what we could do to get this documented and passed on to upper management for not only a resolution, but to try to implement some change. JP promised me that I would receive a phone call back by the end of business on Friday regarding this issue.

Monday morning, I've yet to receive that call back. So I just spoke with another customer service agent and asked him to look through my notes to try to find out why this didn't happen. Turns out that JP didn't even bother to document my conversation with him, so that explains why there was no call back.

Now I'm extremely upset that this hasn't been documented, this hasn't been resolved, and is in fact a continuation of appears to be a serious problem, IMO. That problem being that I apparently cannot trust the word of anybody on the customer service side. I was just now promised that I would hear back from another supervisor within the next 90 minutes. Let's hope so, because this is honestly starting to get to the point of nonsense.

Read The Full Thread:

I thought customer service was getting better. It isn''t.

• Well over the last several weeks talking to Vonage customer service and technical
• I'm brand new with Vonage. They haven't even connected my incoming calls yet,
• Before you go, don't let the issues with customer service immediately turn you
• So, any suggestions on who I should be talking to within Vonage to impress upon
• So, I just got done speaking with JP, a customer care supervisor in the Philippines.
• For what it's worth, I ordered something from Amazon, on the Friday before Thanksgiving,
• Bear in mind it is the month of December......Christmas heavy delays in shipping
• If this was an issue to blame on UPS, that would be one thing, but UPS is not to blame
• Just so you know, the devices that Vonage ships out do not ship from a Vonage owned
• After talking with supervisor JP, I'm not sure that the 3rd party warehouse dropped

kamnet posted "And the drama goes on. Remember last week, good ol' supervisor JP? Well, seeing" on 12/15/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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