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Vonage And the drama goes on. Remember last week, good ol' supervisor JP? Well, seeing



And the drama goes on. Remember last week, good ol' supervisor JP? Well, seeing as this is a pretty excellent example of poor customer service, I asked JP what we could do to get this documented and passed on to upper management for not only a resolution, but to try to implement some change. JP promised me that I would receive a phone call back by the end of business on Friday regarding this issue.

Monday morning, I've yet to receive that call back. So I just spoke with another customer service agent and asked him to look through my notes to try to find out why this didn't happen. Turns out that JP didn't even bother to document my conversation with him, so that explains why there was no call back.

Now I'm extremely upset that this hasn't been documented, this hasn't been resolved, and is in fact a continuation of appears to be a serious problem, IMO. That problem being that I apparently cannot trust the word of anybody on the customer service side. I was just now promised that I would hear back from another supervisor within the next 90 minutes. Let's hope so, because this is honestly starting to get to the point of nonsense.



Read The Full Thread:

I thought customer service was getting better. It isn''t.


Well over the last several weeks talking to Vonage customer service and technical
I'm brand new with Vonage. They haven't even connected my incoming calls yet,
Before you go, don't let the issues with customer service immediately turn you
So, any suggestions on who I should be talking to within Vonage to impress upon
So, I just got done speaking with JP, a customer care supervisor in the Philippines.
For what it's worth, I ordered something from Amazon, on the Friday before Thanksgiving,
Bear in mind it is the month of December......Christmas heavy delays in shipping
If this was an issue to blame on UPS, that would be one thing, but UPS is not to blame
Just so you know, the devices that Vonage ships out do not ship from a Vonage owned
After talking with supervisor JP, I'm not sure that the 3rd party warehouse dropped

kamnet posted "And the drama goes on. Remember last week, good ol' supervisor JP? Well, seeing" on 12/15/2008

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