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Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Analyzing this a bit, I see two problems...and not one is about the service quality



Analyzing this a bit, I see two problems...and not one is about the service quality itself.

1. Turning the adapter into a profit center in a less than straightforward way is tantamount to a store owner being rude and offensive to a patron that just did not get what they bargained for. It's was cute on Seinfeld "no soup for you!!", but far less cute when you are the one getting stuck.
2. Taking extraordinary steps to try and force all customers into buying new hardware when there is plenty of viable used gear sitting on shelves and drawers is certainly NOT environmentally friendly. So let's all just fill up the landfills a bit more and waste, waste, waste because Vonage wants to make sure that if you aren't satisfied for some reason, well then they will sure have that extra $100 penalty to throw at you just for leaving.

So, there it is. If a used box works (and I would bet 99.99999% of them on Craigslist or eBay do), just activate the darn thing and show the customer that they made the choice through good, quality service. If you can't do this (or are afraid to), then I guess all that is left is to glorify the customers that do get great service (every service provider has a fair pool of those after all), but then continue to craft every way possible to limit the options for those unfortunate souls that just found a better alternative elsewhere. And as for the environment...nah...screw the environment by abandoning thousands of telephone adapters and power supplies if it keeps even one moderately happy customer on the Vonage service.



Read The Full Thread:

Avoid anything but the $40 early termination fee


A great posting today on Craigslist in Atlanta. It looks like it would be well worth
The PROBLEM is....and I'm speaking from experience, The person that's giving
Seriously, I hope no one tries this with used equipment. There are too many stories
Whether or not I agree with this Vonage practice is beside the point. My point was
here's a novel idea... read the terms of service before jumping into anything...
I'm not sure the OP even read, or understood what the purpose of this website was
My first ATA was a used PAP2 off eBay. It couldn't be activated due to the previous

kpex posted "Analyzing this a bit, I see two problems...and not one is about the service quality" on 07/09/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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