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In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
Vonage Canada
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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
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Vonage An email to customer support regarding my experience today. If you view the



An email to customer support regarding my experience today.

If you view the notes on my account, you can see that myself, and your level two tech's have made three attempts with three different VTech 8100 units. None of them worked, and I have returned all three units.

Here is an outline of my conversations today:

9am spoke with Irving, emp id # 56171

She said she was crediting the $31.55 from the 9-15 bill, because the cancellation, and the previous credit of $30.95 x 2 and shipping $8.94 x 2 as promised on 8-30 by June Sanchez were never done. She then transferred me to Art, who opened case # 14193543

937am - Second Rep - Art - e11346 - says I have to pay cancellation fee?? I explained that the service has not worked since JUNE!!!! and should not have to pay a cancellation fee. Especially, when I have had two reps( Irving, and June) tell me I would be receiving a credit. Art then transferred me to Rachel in account management, and I was disconnected.

No one made an attempt to call me back on the number that I provided, so I called back.

Spoke with Mark emp # 11395
After he spoke to his supervisor, he explained a $57.54 (credit conf # 57706238 - 2months service plus taxes) then sent me to account management for cancellation - it is now 1030.

Spoke with marney - # e10623 - again she tells me I have to pay a cancellation fee of $42.79(conf # 57710195) because of the user agreement. Doesn't your user agreement explain that you must provide reliable, usable service also??

So my account is cancelled, and I log in to view my statement. I see where you credited the $57.54, but then billed it back again???



Read The Full Thread:

My customer service experience



Thanks, I'm not so much worried about them seeing my post. Just want others

IndyAussie posted "An email to customer support regarding my experience today. If you view the" on 09/18/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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