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Vonage Although we know Dish officially doesn't support VOIP, I got this reply from Dish
Although we know Dish officially doesn't support Voip, I got this reply from Dish today... (actually 2 replies)
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Mr. XXXX,
We do not currently have a time frame on when this software will be released; however, I assure you we are working on it. It will be released to our receivers via satellite in a software download. Your receiver will automatically receive it.
The $4.99 fee is not actually for a second physical receiver; it is for programming access on the secondary television. Customers who have two televisions with independent programming are charged this fee. We offer to waive the fee if you have a dual tuner receiver and agree to keep a standard phone line plugged in.
Kendra Skemp
Technical Support
Dish Network
Kendra.Skemp@ecXXXr.com
-Original Message-
From: XXXXmeXXX
Sent: Wednesday, July 27, 2005 2:31 PM
To: Skemp, Kendra
Subject: RE: Equipment/Software
Why is it that DirecTV support Voip without a problem?
What is the time frame for when Dish Network will support it, and will the support be enabled in my 625 dual tuner receiver? If not, please let me know so I can return it now and switch back to DirecTV. I refuse to pay $4.99/mo for a second receiver, when I don't really have a second receiver. This is insane. The Smart Card is built in to the receiver, there is no way I could split the receiver into two and actually have two.
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From: Skemp, Kendra [mailto:Kendra.Skemp@eXXXstar.com]
Sent: Wednesday, July 27, 2005 3:21 PM
To: XXX
Subject: RE: Equipment/Software
Dear Sir/Madam,
Thank you for your e-mail. Dish Network receivers do not currently support Voip services. This issue is being researched and we hope to have a solution for Broadband phone users in the near future.
There are certain applications you will not be able to take advantage of without a standard phone line such as: our interactive TV services, Customer Support Application, and Caller ID; you will also not be able to use your remote control to order any Pay-Per-View events or movies. (Pay per view can still be ordered online at www.dishnetwork.com/ppv or by calling 1-877-347-4778 with a $1 transaction fee). Another consideration is, without a standard phone line an additional a $4.99 per month access fee will be applied to your account if you have one of our dual tuner receivers (models 322, 522, 625, and 942). We are actively working on a solution for Voip phone lines as we realize this technology is becoming more prevalent.
Kendra
Dish Network
Technical Support
-Original Message-
From: XXX@XXX
Sent: Tuesday, July 26, 2005 10:45 AM
To: TechForum
Subject: Equipment/Software
Subject: Equipment/Software
Message:
How do I get my 625 dual tuner receiver to work with my Voip phone
line?
Read The Full Thread: Dish Network DishPlayer 625 DVR and Vonage
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dddane posted "Although we know Dish officially doesn't support VOIP, I got this reply from Dish" on 07/27/2005 |
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